Network Voice Administrator

Avanciers Incorporated is hiring a Network Voice Administrator for one of our clients.

Job Title: Network Voice Administrator

Job Location: Mississauga, ON

Employment Type: Full Time

Compensation Range: $80,000 - $95,000 per year

This is an active job and application deadline is April 10, 2026.

(This posting may close earlier if a suitable candidate is found)

Job Description:

Experienced Cisco Network Voice Admin The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams. This role requires extensive experience with Cisco CUCM, Unity, UCCX, Analog voice gateway, Analog phones, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking.

Key Responsibilities

• Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.

• Integrate, manage, and troubleshoot Verint call recording systems.

• Work within Avaya VoIP environments, performing design and troubleshooting as needed.

• Understand network data routing and switching to support voice and collaboration solutions.

• Develop and maintain documentation for all network, voice, and collaboration systems.

• Demonstrate a strong working knowledge of analog telephony technologies.

• Configure, manage, and troubleshoot Cisco Analog Voice Gateways, including the VG400 series.

• Diagnose and resolve issues related to analog telephony and connectivity.

• Coordinate and work effectively with external vendors such as Cisco, Bell, Avaya, and Ribbon for issue resolution, support, and escalations.

• Proactively identify, diagnose, and resolve complex voice and collaboration issues.

• Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

Qualifications and Requirements

• 10 years of experience in network voice administration with a focus on Cisco technologies.

• In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.

• Experience with Verint call recorder integration and troubleshooting.

• Strong understanding of Avaya VoIP systems.

• Extensive knowledge of data networking concepts, particularly routing and switching.

• Demonstrated hands-on expertise with Cisco VoIP products.

• Proven troubleshooting skills with an ability to think analytically and work independently.

• Solution-oriented mindset with a proactive approach to problem-solving.

• Excellent communication skills for effective collaboration across teams and departments.

• Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.

• Strong organizational skills and attention to detail.

• Ability to work well under pressure and handle multiple projects simultaneously.

• Customer-focused, with a commitment to delivering high-quality solutions.

• Continuous learning mindset to stay updated with evolving technologies and industry best practices

Artificial Intelligence (AI) Disclosure

We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

• Only candidates selected for an interview will be contacted
• Proof of qualifications may be requested
• Background checks may be conducted as part of the hiring process
• Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Avanciers Incorporated

www.avanciers.com