Digital Transformation Senior Officer

JOB SUMMARY:

We are looking for a dynamic and technically proficient Digital Transformation Senior Officer who brings together strategic transformation capabilities with hands-on experience in application development. This hybrid role is ideal for a professional who can lead digital change initiatives, while also supporting in designing, developing, and deploying web and ERP solutions to drive business modernization. The ideal candidate will have a proven track record in driving technology-enabled transformation programs, coupled with strong programming skills, system integration experience, and a solid understanding of enterprise applications.

Key Responsibilities

Digital Transformation Strategy & Execution

• Contribute to the development and execution of the organization’s digital transformation roadmap.
• Identify opportunities to optimize business processes through automation, digitization, or technology enablement.
• Evaluate digital platforms and AI solutions (e.g., chatbots, predictive analytics, NLP tools, generative AI) and support implementation in line with business priorities.
• Work with leadership to ensure transformation initiatives align with strategic goals and operational priorities.

Application Development & Integration

• Support the design, develop, test, and deploy web applications and ERP modules using modern frameworks and programming languages.
• Assist in building or customizing features on platforms such as Microsoft Dynamics 365, Oracle, or similar ERP systems.
• Collaborate with backend and frontend developers to deliver scalable, secure, and maintainable solutions.
• Integrate third-party APIs, cloud services, and automation tools into enterprise systems

AI Use Case Discovery & Innovation Enablement

• Collaborate with business units to identify high-impact AI use cases across operations, customer service, HR, marketing, and other areas.
• Support AI proof-of-concept (PoC) design, testing, and scaling for automation, personalization, or forecasting initiatives.
• Help define success metrics, training data needs, and ethical considerations for AI-enabled solutions.
• Monitor industry trends and emerging technologies to inform AI adoption and innovation planning.

Project Management

• Lead and execute transformation projects using Agile, Waterfall, or hybrid methodologies, ensuring on-time, within-budget delivery.
• Manage cross-functional project teams spanning business, IT, operations, and vendors.
• Define project scopes, objectives, milestones, and KPIs.

Business Analysis

• Conduct in-depth analysis of current business processes and systems to identify inefficiencies or improvement areas.
• Gather and document business and technical requirements through stakeholder workshops, interviews, and workflow reviews.
• Translate business needs into functional specifications for IT and development teams.
• Perform gap analysis, impact assessments, and feasibility studies.

Application Oversight & Digital Solutions

• Support the planning, design, and implementation of new digital applications and platforms.
• Oversee application lifecycle management, including user requirements, vendor coordination, testing, and rollout.
• Ensure digital platforms meet business needs and compliance standards.
• Collaborate with IT and technical teams to manage enhancements, feedback loops, and user adoption.

Stakeholder Engagement & Change Management

• Serve as a liaison between business users, IT, and leadership to ensure alignment across digital projects.
• Lead change management efforts to support successful technology adoption.
• Develop training plans, user guides, and communication strategies to support transformation initiatives.
• Communicate project status, risks, and outcomes to stakeholders and decision-makers.

Qualifications and Skills

Required:

• Bachelor’s degree in business, Information systems, Computer Science, Engineering, or related field.
• 8+ years of experience in digital transformation, project management, or business analysis.
• Experience delivering AI-enabled or data-driven solutions as part of transformation programs.
• Proven ability to lead medium-to-large-scale digital or IT transformation projects.
• Hands-on experience with ERP platforms (Microsoft Dynamics, Oracle ERP, etc.).
• Proficiency in project management and business analysis tools (e.g., Jira, MS Project, Visio)

Preferred Certifications:

• PMP, PRINCE2, or Agile Certified Practitioner (PMI-ACP) *
• CBAP, PMI-PBA, or other Business Analysis certifications
• AI/ML certifications from recognized providers (e.g., Google AI, Microsoft AI Engineer, IBM AI, or Coursera/edX)
• Change Management (e.g., Prosci, ADKAR)
• Exposure to enterprise platforms such as Microsoft Dynamics CRM and Oracle ERP.

Functional Competencies

• Digital transformation planning, process optimization, and automation
• AI use case identification, PoC execution, and emerging tech evaluation
• Application/ERP development, integration, and lifecycle management
• Project management using Agile/Waterfall with KPI and milestone tracking

Behavioral Competencies

• Strong stakeholder communication and cross‑functional collaboration
• Problem‑solving mindset with ownership and accountability
• Adaptability, learning agility, and innovation orientation
• Change management capability with user‑focused approach