Technical Support Analyst

On behalf of our client, a scaling payments and fintech business, we’re looking for a Technical Support Operations Analyst to join a growing support and operations function in a live, high-availability environment.

This is a hands-on role focused on technical troubleshooting, incident support, monitoring, operational analysis, and continuous improvement. You’ll work across support, product, engineering, and delivery to help keep critical systems running smoothly and identify issues before they become customer-impacting incidents.

Main support / analytics layer:

• Python and SQL for monitoring, analytics, and anticipating live issues

Over a tech stack consisting of:

• AWS: ECS, DynamoDB, API Gateway, Lambda, SQS, CloudFormation
• Backend: Node.js, Go
• Frontend: TypeScript, React, Next.js
• Testing: Jest, Playwright
• DevOps: CI/CD, Docker

Key areas of focus:

• Technical troubleshooting and issue resolution
• Incident support and operational investigation
• Monitoring, reporting, and system visibility
• Root Cause Analysis (RCA)
• Documentation and process improvement
• Working with tools including Zendesk and HubSpot
• Stakeholder collaboration across technical and non-technical teams
• Experience with AWS, SQL, APIs, and Postman

We’re looking for someone with:

• Experience in technical support, product support, or technical operations
• Exposure to Zendesk and HubSpot
• Exposure to AWS, SQL, APIs, and Postman
• Strong troubleshooting and communication skills
• Interest in live systems, monitoring, and operational improvement

Experience in payments or fintech always-on environments will be highly regarded.