Site Reliability Engineer

About the Role:

• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
• Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Raise new change tickets and arrange for approvals, including CAB approvals
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Testing the newly on boarded customer’s file processing and reports delivery
• Review and approve change tickets.
• Work with customers on ad-hoc queries

Tools Used:

• Remedy – Ticketing Tool

• Rally (For Story and Bug Tracking)

• Splunk and Dynatrace for Monitoring

• WinSCP (file movement/ validation)

• CyberArk/Putty

• Toad – Querying Tool for DB

Must have skills:

• Application support Background
• Unix / Linux
• SQL : Postgres SQL, SQL
• ITSM : Change, Incident, service ticket, Workorders
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
• Monitoring : Splunk, Dynatrace alert monitoring Alert creation
• Application Support Experience in the Card Payment Industry or Banking Sector
• PCF – Pivotal Cloud foundry

Good to have skills :

• Monitoring / Observability : Splunk / Dynatrace alert
• AWS ( EC2, CloudWatch, Lambda )
• Automation : automation using XLR/ shell scripting/ ansible/ python

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Extra holiday purchase
• Life insurance policy
• Private medical insurance

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.