Senior Manager - Water Assets O&M - Dubai Holding Community Management

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Role Purpose:

To establish and lead the Water Assets Operations & Maintenance function, ensuring the efficient operation, regulatory compliance, public safety, and cost-effective performance of all water assets, including lagoons, lakes, and public-use water features.

Key Responsibilities:

Section Establishment & Governance:

* Establish the Water Assets Operations & Maintenance section, including governance structure, policies, and SOPs
* Lead and establish the Water Assets Operations & Maintenance section
* Develop and approve operational strategies, SOPs, and governance frameworks

Operations & Maintenance Oversight:

* Oversee daily operations and maintenance of lagoons, lakes, and water features
* Monitor daily operation and maintenance activities of lagoons and water features
* Conduct routine inspections and water quality monitoring
* Coordinate corrective and preventive maintenance works
* Ensure adherence to approved SOPs and operational standards

Service Provider Management:

* Manage specialist service providers through defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
* Manage and oversee all service providers, ensuring compliance with SLAs and KPIs
* Verify and validate on-site service provider performance
* Ensure outsourced operational and HSE resources perform in accordance with approved standards

Compliance, and Public Safety:

* Ensure compliance with water quality standards, HSE requirements, and public safety regulations
* Ensure full regulatory, environmental, and HSE compliance across all assets
* Monitor HSE compliance across all water assets
* Conduct safety inspections, audits, and risk assessments
* Ensure safe chemical storage, handling, and dosing procedures
* Monitor public safety measures around lagoons and water features
* Ensure compliance with regulatory and authority requirements
* Report incidents, non-compliances, and corrective actions

Financial & Performance Management:

* Monitor and control OPEX budgets and optimize operational costs
* Approve annual OPEX budgets, operational plans, and performance reports
* Prepare and submit regular performance, compliance, and risk reports to senior management
* Escalate risks, issues, and performance gaps to senior management
* Drive continuous improvement and operational excellence

Coordination & Stakeholder Management:

* Coordinate with FM teams, developers, consultants, and relevant authorities
* Report operational issues, risks, and non-compliances to the Associate Director - Infrastructure Excellence

Health & Safety Responsibilities:

* Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, wearing PPEs, if required and actively reporting any hazards, near misses, or incidents

What we’re looking for:

* Bachelor’s degree in Engineering (Mechanical, Civil, Environmental, Water or related); Master’s degree or relevant professional certifications (Asset Management, HSE, NEBOSH/IOSH) are an advantage
* 10-12 years’ experience in water assets operations & maintenance, utilities, or infrastructure management
* Minimum 5 years in a leadership role managing multi‑site water assets (lagoons, lakes, water features, irrigation networks, etc.)
* Strong expertise in water assets O&M, water quality monitoring, chemical treatment systems, and asset lifecycle management
* Proven experience managing outsourced service providers, performance‑based contracts, and SLA/KPI frameworks
* Solid background in OPEX budgeting, cost optimization, and financial governance
* In‑depth knowledge of regulatory, environmental, and HSE standards with strong risk and compliance orientation
* Experience working with government authorities, developers, consultants, and FM service providers
* Demonstrated capability in governance frameworks, SOP development, incident reporting, and root cause analysis
* Strategic, results‑driven leader with strong stakeholder management, communication, analytical thinking, and professional integrity

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.