Product Manager

About the job

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

About the Role-

We are seeking an experienced Product Manager or Product Designer to play a key role in uplifting the merchant experience across our banking platforms. This role sits within a chapter‑based model and will work closely with cross‑functional squads to deliver high‑impact, customer‑centric digital products for merchants.

The successful candidate will combine strong product leadership, a deep understanding of customer and merchant needs, and the ability to collaborate across technology, design, data, and business teams in a large, regulated environment.

Key Responsibilities

Product & Experience Ownership

• Own and shape the end‑to‑end merchant journey, ensuring seamless, intuitive, and value‑driven experiences.
• Translate merchant and business needs into product strategy, roadmaps, and experience outcomes.
• Drive continuous improvement of merchant products and services using customer insights, analytics, and feedback.

Chapter & Squad Collaboration

• Operate within a chapter model, contributing to capability uplift, best practices, and consistency across product teams.
• Collaborate closely with engineers, designers, analysts, and business stakeholders within agile squads.
• Support and influence other Product Managers / Designers through coaching, mentoring, and shared learnings (experience‑dependent).

Delivery & Execution

• Lead discovery and delivery activities, including problem definition, solution design, prioritisation, and value measurement.
• Work with technology teams to ensure solutions are feasible, scalable, and aligned to platform standards.
• Balance short‑term delivery with long‑term strategic outcomes.

Stakeholder & Governance

• Engage with senior stakeholders across banking, payments, and merchant domains.
• Navigate governance, risk, and compliance requirements typical of financial services.
• Clearly communicate product vision, progress, and outcomes to business and technology audiences.

Required Skills & Experience

Core Experience

• Proven experience as a Product Manager, Senior Product Manager, Product Designer, or Experience Designer in digital environments.
• Strong background in end‑to‑end product lifecycle management or experience design, from discovery through delivery.
• Experience working in agile / squad‑based delivery models (Scrum, SAFe, or similar).

Domain & Customer Focus

• Experience in banking, financial services, payments, or merchant services is highly desirable.
• Strong understanding of customer experience (CX) and human‑centred design principles.
• Ability to use qualitative and quantitative insights to inform decisions.

Collaboration & Leadership

• Excellent stakeholder management and communication skills.
• Ability to influence without authority in complex, matrixed organisations.
• Experience contributing to or leading communities of practice or chapters is an advantage.

Nice to Have

• Experience with merchant acquiring, payments, cards, or digital banking platforms
• Exposure to design systems, service design, or UX research
• Background working in large enterprise or regulated environments
• Experience using product and design tools (e.g., Jira, Confluence, Figma, FigJam, Miro)

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us