Service Designer

Senior Service Designer - Telecom Sector

Brussels + Flanders – Hybrid

Start date: ASAP

We are looking for a Senior Service Designer to join a digital transformation team and structure the upstream phase of complex projects.

This is not a UI or Product Designer role.

This is a strategic Service Design position, working closely with business stakeholders and UX leadership.

🎯 Your Role

• Lead service design activities in early project phases
• Conduct benchmarking and strategic UX research
• Analyze existing services and define improvement opportunities
• Facilitate Design Thinking workshops with cross-functional stakeholders
• Translate insights into clear strategic recommendations
• Create high-level wireframes (UX, not UI) to support business discussions
• Challenge assumptions and bring structure in complex environments

You will collaborate closely with:

• The Digital Transformation Manager (business & strategy)
• The Lead UX Designer (design vision & coherence)

👤 Your Profile

• > 4 years of experience in Service Design / Strategic UX
• Strong experience in workshop facilitation (Design Thinking)
• Comfortable interacting with senior business stakeholders
• Able to work autonomously and navigate organizational complexity
• Strategic mindset with strong analytical skills
• Politically aware, collaborative, and able to challenge constructively

This role requires maturity, structure, and strong stakeholder management skills.

💼 Conditions

• Hybrid model (Brussels and Flanders)
• Start: ASAP
• Interview process: 2 rounds (including case study)