Quality Assurance Executive

About the Company

Starbucks Singapore is proudly operated under licence by Maxim’s Caterers Limited, a leading restaurant operator in Asia. Since opening its first store at Liat Towers on 14 December 1996, Starbucks has grown to become more than just a coffeehouse brand - it is a place where great coffee, genuine connection and uplifting experiences come together.

At Starbucks, we believe we are not in the coffee business serving people, but in the people business serving coffee. Our partners are at the heart of everything we do, bringing our mission to life each day:

To inspire and nurture the human spirit — one person, one cup and one neighbourhood at a time.

As a Starbucks partner, you become part of something much bigger than just yourself.

About the role

This role is responsible for ensuring consistent adherence to food safety and quality standards across all store operations through structured assessments, ongoing monitoring, and trend analysis. The position provides support for both internal and external audits, leads investigations into product quality issues and consumer complaints, and manages food safety incidents by implementing timely and effective corrective and preventive actions.

The role maintains accurate and up‑to‑date Quality Assurance documentation to support traceability, regulatory compliance, and food safety certification requirements. In addition, it contributes to validation activities and continuous improvement initiatives within a fast‑paced operational environment. The position requires the ability to work independently while collaborating closely with cross‑functional stakeholders to drive quality and food safety excellence.

Responsibilities include but are not limited to the following:

1. Food Safety & Quality Governance

• Oversee and ensure consistent implementation of food safety, hygiene, and quality standards across all outlets in the chain, in accordance with regulatory and company requirements.
• Monitor outlet adherence to approved food safety procedures, hygiene practices, and quality controls.
• Promote a strong food safety culture across the organisation through consistent standards and expectations.

2. Outlet Assessment, Monitoring & Trend Analysis

• Plan and conduct regular food safety, hygiene, and quality assessments across multiple outlets.
• Prepare assessment reports, identify non‑conformances, and develop corrective action plans with outlet teams.
• Perform outlet‑level and network‑wide trend analysis to identify systemic risks and improvement opportunities.

3. Audit & Regulatory Compliance

• Support and coordinate internal audits and external inspections by regulatory authorities (e.g. SFA) and certification bodies.
• Ensure audit readiness across all outlets and track corrective actions to timely closure.
• Maintain alignment with food safety certification and regulatory compliance requirements.

4. Incident, Complaint & Issue Management

• Investigate food safety incidents, product quality issues, and customer complaints across outlets.
• Conduct root cause analysis and recommend effective corrective and preventive actions to prevent recurrence.
• Coordinate incident response across multiple locations, including containment actions, documentation, and stakeholder communication.

5. Documentation, Traceability & Records Management

• Maintain and standardise Quality Assurance and food safety documentation across the outlet network.
• Ensure accurate records to support traceability, regulatory compliance, and audit requirements.
• Review and verify outlet records such as inspection reports, logs, and corrective action documentation.

6. Supplier & Product Specification Management

• Review and approve supplier food and ingredient specifications to ensure compliance with food safety, quality, allergen, and regulatory standards.
• Ensure product and ingredient information is accurately maintained and consistently communicated to all outlets.

7. Validation & Continuous Improvement

• Support validation and verification of food safety controls, processes, and critical control points (CCPs) across different outlet formats.
• Drive continuous quality and food safety improvement initiatives by analysing audit outcomes, performance data, and incident trends.
• Identify opportunities to strengthen systems, processes, and operational consistency across the network.

8. Stakeholder Collaboration & Communication

• Work closely with Operations Services, Supply Chain, Learning and Development, and Stores Operations Management teams to drive food safety and quality improvements.
• Provide guidance and support to outlet teams to enhance food safety capability and compliance.

Qualifications

• Degree or Diploma in Food Science, Food Technology, or a related discipline
• Minimum of 3 years’ Quality Assurance experience within the food manufacturing or food retail industry preferred. Fresh graduates with relevant internship experiences will be considered.

Required Skills

• Sound knowledge of the Food Act and relevant food regulations
• Familiarity with food safety management systems and certifications such as HACCP, ISO 22000, or GFSI‑recognised standards

Core Competencies

• Self‑motivated and proactive, with the demonstrated ability to work independently and manage priorities effectively
• Highly detail‑oriented and meticulous, ensuring accuracy, consistency, and compliance in all assigned tasks
• Strong interpersonal and communication skills, with the ability to collaborate confidently across cross‑functional teams.
• Adaptable and resilient, with the capability to perform effectively in a fast‑paced and dynamic environment.