Project Manager – Customer Coordination (Travel Domain)

Project Manager – Customer Coordination (Travel Domain)

Location: Bangalore / Mumbai

Experience: 5–12 Years

Domain: Travel (Mandatory)

Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in delivering seamless travel implementations and customer onboarding programs for global clients within the Travel Domain.

Your Role

As a Project Manager – Customer Coordination Manager (CCM), you will take ownership of end-to-end customer travel implementations, including new onboardings, moves, closures, and ad-hoc initiatives. Reporting to the Unit Leader within the S.I.D business unit, you will act as the single point of contact and ensure smooth coordination across all stakeholders while driving projects to successful completion.

In this role, you will:

• Take full ownership and project manage travel implementations, including moves, transitions, closures, and ad-hoc initiatives.
• Act as the primary point of contact for clients and internal project teams during the implementation lifecycle.
• Ensure the customer onboarding process is followed from pre-assessment through post-implementation.
• Maintain and update OneForm and Task Lists for each client accurately and timely.
• Lead local Joint Planning meetings and align all stakeholders on scope, timelines, and responsibilities.
• Ensure project team members clearly understand their roles and responsibilities.
• Lead weekly project calls, prepare agendas, and document call notes and action items.
• Monitor progress to ensure all tasks are completed within agreed timelines and quality standards.
• Maintain and update RAG status and provide clear project health reporting.
• Proactively manage project risks, issues, and escalations, driving timely resolution.
• Participate in EMEA and Global implementation calls as required and deliver updates/action items assigned by the Customer Onboarding Manager (COM).
• Develop and align customer communication strategies in coordination with CGM when required.
• Define and document local project scope where applicable.
• Drive readiness-to-launch assessments and coordinate go-live activities.
• Coordinate end-to-end testing with Service Delivery teams.
• Manage technical setups in collaboration with technology teams and telephony departments.
• Conduct post-implementation reviews and handover to Traveler Care and CGM teams.
• Contribute to continuous improvement by sharing lessons learned and ideas on SID SharePoint.

Your Profile

• 5–12 years of experience in Project / Program Management, preferably in the Travel Domain (mandatory).
• Strong project management and analytical skills with the ability to manage multiple initiatives simultaneously.
• Proven capability to lead client-facing meetings and create professional presentations.
• Strong communication skills with confidence and persuasion at all organizational levels.
• Demonstrates a consistently professional and customer-centric attitude.
• Good commercial awareness and understanding of customer business drivers.
• In-depth knowledge of American Express Global Business Travel (Amex GBT).
• Working knowledge of GBT branded tools such as Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile, etc.
• Ability to work independently while contributing to broader team objectives.
• Comfortable working in a virtual and global environment, with strong organizational skills.
• Tenacious mindset with the ability to drive change and manage resistance.
• Strong change management capabilities and attention to detail.
• Excellent customer relationship and stakeholder management skills.
• Effective time management, prioritization, and multitasking abilities.
• Demonstrated leadership qualities and ownership mindset.
• Fluent in English (written and verbal).

What you’ll love about working here

• Flexibility to shape your career path with internal growth and learning opportunities.
• Comprehensive health and wellness benefits for you and your family.
• Access to one of the industry’s largest digital learning platforms with extensive PM and domain certifications.
• A collaborative, inclusive work culture where customer impact and innovation matter.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real through technology, design, and people. With nearly 60 years of heritage, Capgemini has 420,000+ team members across 50+ countries.

Capgemini in India comprises nearly 235,000 professionals across 13 locations, including Bangalore and Mumbai.

Make IT Real | http://www.capgemini.com/in-en