Partner Engagement Team Lead

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

We're looking for a high-performing Partner Development Team Lead to lead and scale our global Agency Partner ecosystem.

This is a player-coach role:

• 60%: Directly managing and growing strategic agency partners
• 40%: Leading, coaching, and developing a team of Partner Engagement Managers (PEMs)
  
  
  

You will own partner outcomes while building a high-performing team that drives measurable partner-sourced revenue and engagement.

This role requires someone who is:

• Team oriented mindset
• Operator-first
• Highly analytical
• Strong in relationship building
• Comfortable leading from the front
  
  
  

AI fluency is a non-negotiable requirement. The best candidates will demonstrate how you have used AI to build, improve, or scale workflows, programs, or results.

Key Responsibilities:

Partner Engagement (60%)

• Own and grow a portfolio of high-value agency partners
• Drive partner-sourced revenue and growth opportunities
• Act as a strategic advisor to agencies on growth, retention, and monetization
• Lead onboarding, enablement, and ongoing performance optimization
• Identify and execute co-marketing and co-selling opportunities
• Translate partner feedback into actionable insights for product and GTM teams
  
  
  

Team Leadership (40%)

• Manage, coach, and develop a team of high performing Partner Engagement Managers
• Set clear performance expectations tied to outcomes (not activity)
• Establish and improve partner engagement playbooks and processes
• Drive accountability through metrics, reporting, and regular performance reviews
• Support hiring, onboarding, and ramping of new PEMs
• Build a culture of action, ownership, experimentation, and continuous improvement
  
  
  

AI-Driven Execution

• Implement AI into partner workflows, team processes, and internal operations
• Identify opportunities to improve efficiency, scale, and output using AI tools
• Build or optimize systems (playbooks, automations, reporting, enablement) leveraging AI
• Champion AI as a Habit adoption across the Agency Partnerships team
  
  
  

Requirements:

Experience

• 5+ years in partner management, business development, or agency-facing roles in SaaS or eCommerce
• 1+ years of team leadership
• Proven track record of driving partner-sourced revenue or ecosystem growth
• Education: 🤷
  
  
  

AI Fluency (Non-Negotiable)

You must demonstrate:

• Practical experience using AI to improve workflows, outputs, or business results
• Examples of systems, automations, or processes you’ve built or significantly improved using AI
• Comfort integrating AI into daily work and team operations
  
  
  

Core Competencies

• Strong understanding of the eCommerce and digital marketing ecosystem
• Excellent communication and stakeholder management skills
• Highly analytical with the ability to make data-driven decisions
• Ability to operate in a fast-paced, evolving environment
• Strong sense of ownership and accountability
  
  
  

Mindset

• Growth mindset
• Outcomes over outputs
• Default to action
• Team-first mentality
• Continuous learning and experimentation
  
  
  

What Success Looks Like:

• Growth in partner-sourced revenue and partner activation rates
• A high-performing, accountable PEM team hitting measurable targets
• Scalable partner programs and playbooks
• Clear integration of AI into team workflows and partner engagement
• Strong partner satisfaction and retention
• Leading a high performing team culture from the front
  
  
  

What We Offer:

• Gross salary starting from €4,200/month for Lithuania-based candidates, depending on experience, plus commissions. Compensation for candidates in other regions, including the US, will vary.
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend.
• Working methods and best practices inspired by the best tech companies in Silicon Valley.
• Senior colleagues enable us to have a high-performing, productive environment where your growth will accelerate.
• Flexible working hours and remote work possibilities.
• Private health insurance.
• Unlimited access to psychotherapy.
• Workstation budget.
• Personalized work anniversary gifts, such as house cleaning, spas, international flights, etc.
• Attractive workations and team-led team-building events.
  
  
  

Our Team Core Tenents

• We default to action
• We make small bets that lead to big breakthroughs
• We are a team, not a family
• We own our outcomes
• We operate with alignment and trust
  
  
  

Final Note

We are not looking for someone to maintain the status quo.

This is a role for someone who wants to build, lead, and improve systems, not just maintain them.

You will be expected to lead from the front, drive measurable outcomes, and help scale how we work with partners globally.

Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.

Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.