Assistant Manager HR Operations – Employee Experience

Job Description

Job Title: Assistant Manager – Employee Experience

Location: Mumbai

Type: Onsite, 5 days a week

Our Purpose

India is going through a major shift in how companies build and manage talent. Startups today are not just growing fast—they are redefining workplace culture, employee experience, and people practices.

At Neysa, we believe that great companies are built by great people experiences. We are on a mission to create a workplace where employees feel valued, heard, and empowered to do their best work every day.

Who We Are

Neysa is built by a leadership team that has scaled successful businesses from the ground up. We are builders, problem-solvers, and challengers of the status quo.

We move fast, take ownership, and believe in creating real impact—not just ideas. Our culture is rooted in trust, accountability, and continuous improvement.

The Opportunity

We are looking for a seasoned HR Operations professional to lead our core employee lifecycle processes. As an Assistant Manager, you will be responsible for ensuring seamless service delivery from onboarding to offboarding, maintaining 100% statutory compliance, and managing our HRIS (Attendance & Payroll) with high precision. You will act as a bridge between management and employees, ensuring that operational excellence translates into a positive employee experience.

What You’ll Achieve in This Role

• Ensure a smooth and professional employee lifecycle experience
• Build strong employee connections and act as a trusted HR partner
• Drive engagement initiatives that improve morale and retention
• Maintain accurate HR systems and ensure compliance
• Bring new ideas to improve HR processes in a fast-moving startup
  
  

Roles and Responsibilities

• End-to-End Employee Lifecycle Management
• Onboarding & Offboarding: Oversee the entire joining process, including documentation, background verification (BGV), and induction. Manage the full exit cycle, including final settlements documentation (F&F) and exit interviews. Manage the HR Associate and guide in day to day operations.
• HR Operations: Maintain and update the central employee database; ensure all digital and physical records are audit-ready.
• Employee Engagement & Retention
• Retention Strategy: Analyze turnover trends and implement proactive measures to reduce attrition.
• Grievance Handling: Act as the first point of contact for complex employee relations issues, conducting investigations and resolving conflicts fairly.
• Feedback Loops: Conduct regular 1-on-1s and "Skip-Level" meetings to gauge employee sentiment and organizational health.
• Statutory Compliance & Audits
• Regulatory Adherence: Ensure the organization is 100% compliant with labor laws (PF, ESIC, PT, LWF, Gratuity, etc.).
• Reporting: Timely filing of monthly, quarterly, and annual returns as per state and central government mandates.
• Audit Management: Lead internal and external HR audits, ensuring all documentation meets legal standards.
• Employee Engagement & Events
• Culture Building: Plan and execute monthly engagement calendars, including festive celebrations, town halls, and team-building offsites.
• Policy Implementation: Assist in drafting and updating HR policies to keep them relevant to current industry standards.
• Compliance & Documentation
• Ensure all HR processes follow company policies and legal compliance
• Maintain proper employee records and HR documentation
• Change Management & Culture
• Policy Advocacy: Translate company policies into actionable department-level practices.
• Culture Integration: Ensure the department’s sub-culture aligns with the overall organizational values, driving initiatives that boost morale and belonging.
• Strategic Business Partnership
• Shadow Senior Manager and identify business challenges and provide people centric solutions.
  
  

Required Qualifications

• MBA / PG in Human Resource Management (mandatory)
• Minimum 4 to 8 years of experience in HR Operations.
• Hands-on experience in employee lifecycle management and HRMS and Labour Compliance
• Basic understanding of payroll coordination and compliance
• Hands-on experience with HRIS platforms and Attendance Management software. Advanced Excel skills are a must.
• Strong leadership potential, excellent communication skills, and a high degree of empathy mixed with professional firmness.
  
  

Must-Have Skills

• Strong communication (written and verbal)
• Ability to handle sensitive information with confidentiality
• Good understanding of workplace culture and employee behavior
• Comfortable working with HR tools and systems, automation.
• Ability to take ownership and work independently
  
  

What Separates the Best from the Rest

• Proactive mindset – you don’t wait, you act
• Ability to suggest and implement new ideas for engagement and retention
• Strong problem-solving approach in handling employee concerns
• High ownership and accountability in a fast-paced startup environment
• Ability to understand challenges early and act on them
  
  

Why This Role is a Unique Opportunity at Neysa

• High visibility and direct impact on employee experience
• Freedom to experiment and implement new HR ideas
• Work closely with leadership and influence people decisions
• Opportunity to grow fast with a scaling startup
  
  

Team Culture and Inclusion

• Open, transparent, and collaborative work culture
• Strong focus on employee well-being and engagement
• A place where your ideas and ownership truly matter