Training Coordinator

Description

The Training Coordinator plays a critical role in supporting the design, delivery, and administration of training programs across Deployment Solutions. This position ensures smooth execution of onboarding and ongoing development initiatives by managing logistics, maintaining training records, and collaborating with curriculum managers, trainers, and stakeholders. The ideal candidate is detail-oriented, a team player, highly organized, and passionate about enabling learning experiences that drive performance and compliance.

Key Responsibilities:

Training Logistics & Coordination

• Schedule and manage training sessions (virtual and in-person), including calendar invites and LMS enrollment.
• Coordinate with trainers and subject matter experts to ensure readiness of materials.
• Facilitate internal training such as the Deeper Dive sessions.
• Collaborate with the Training Manager to design interactive sessions, activities, and multimedia elements that improve retention and participation.
• Collaborate cross-functionally to update and maintain onboarding materials for new hires.
  
  

Content & Documentation

• Prepare and upload training content to LMS and shared platforms.
• Assist with developing and designing PowerPoint training decks.
• Maintain and update training materials, ensuring alignment with compliance and operational standards.
• Develop, update, and maintain New Hire Orientation (NHO) materials in collaboration with cross-functional teams.
• Meticulously maintain and update Syneos course requirements, as necessary, for corporate on boarding. Partner with client on their training schedule.
• Develop newsletters and updates for training programs (e.g., SyncUp page), as well as manage SharePoint sites for DS audiences.
• Create and oversee structured training calendars to ensure timely and effective delivery of learning content.
• Develop and curate diverse training resources to support organizational learning needs, including new initiatives and special projects.
  
  

Stakeholder Collaboration

• Work closely with training managers and project managers to support new hire and ongoing training programs.
• Attend internal and external account activation calls to gather key information and support the Training Manager in developing training plans and matrices for new hires.
• Demonstrate a proactive approach by anticipating needs, taking initiative on tasks without waiting for direction, and identifying opportunities to improve processes and support team objectives.
• Communicate with internal teams and clients regarding training schedules, requirements, and updates.
• Backup to training managers while on PTO, which would include note taking of training aspects during weekly internal and external meetings.
• Assist with updating Smartsheet tasks.
  
  

Quality & Compliance

• Ensure all training activities comply with company policies and regulatory requirements. Perform routine reviews of training documentation to ensure completeness and accuracy. Support audits by organizing and providing training documentation.
  
  

Continuous Improvement

• Gather feedback from participants and trainers to identify opportunities for improvement.
• Assist in enhancing training processes and tools for efficiency and learner engagement.
  
  

Qualifications:

• Bachelor’s degree in Education, Human Resources, Organizational Development, or related field (preferred).
• 2+ years of experience in training coordination, learning administration, or similar role.
• Familiarity with LMS platforms and virtual training tools (e.g., Webex, Teams).
• Skilled at MS Office products (e.g., Teams, Outlook, PPT, Excel, Word, survey mechanisms) to edit, revise and update training documents, report, and presentations.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills (in English)
• Demonstrated critical thinking and problem-solving skills. Applies forward thinking, acts in a proactive manner to mitigate risks/issues and anticipate needs.
• Ability to work independently and in a fast-paced, matrixed environment.
• Detail-oriented with a focus on accuracy and compliance.
  
  

Preferred Skills:

• Experience in pharmaceutical or healthcare industry.
• Knowledge of adult learning principles and instructional design basics.
  
  

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)