Sr. Product Success Manager

Sr. Product Success Managers at Aha! work directly with customers to provide consultative support.

This Role Is For You If

• You have six+ years of product management experience
• You prefer interacting with customers rather than engineering teams
• You want to share your expertise and demo our software to help other product teams build lovable products
• You enjoy guiding customers of all sizes — from lean teams to major enterprise organizations
• You love to mentor teammates and champion internal best practices
  
  

Plus, You Want To Join a Company Like This

• Pioneers: We established the product management software market and are recognized as market leaders
• Different: We are a unique, high-growth software company that is independent of VCs and private equity
• Profitable: We put people and profit first. Our company is highly stable and sustainable
• Fully remote: We are experts who achieve our best work where we live — with no drama
  
  

💼 We are always hiring for this role — it is essential to the team, and the company is growing. That is why you might continue to see it posted.

Our team

Our Customer Success team is fully remote and operates across time zones so we can respond to customers quickly. We work with many of the world's most innovative companies — they trust us to help them build products their customers love and use AI to go from discovery to delivery.

We are not salespeople (we have none). We are product experts focused on providing meaningful support for customers. And we regularly share insights with our product teams to help anticipate evolving customer needs.

Our customers

We serve the world's best-known companies. They are building transformative experiences for their customers and move fast. They expect us to do the same — and to help them develop best practices for product development.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there and done that), and confidently guide them to achieve their best.

You

You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies that are innovating with AI are where you thrive.

Requirements

You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated users energizes you. You also have:

• Six or more years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company
• Experience working directly with customers at organizations of all sizes
• Deep curiosity to learn complex tools and workflows (including advanced AI capabilities)
• Experience mentoring teammates and supporting their growth
• Strong written communication skills
• Confidence to pursue dynamic opportunities
  
  

Apply now

Grow with us

We offer comprehensive benefits — including profit sharing — and aim to provide equivalent coverage for international teammates.

• U.S. base salary range: $100,000-$170,000, plus profit sharing
• Retirement contributions: Percentage of total pay, contributed monthly
• Medical, dental, and vision: Many teammates are covered at 100%
• Paid time off: Up to 200 hours off per year
• Parental leave: 30 to 90 days, plus paid care/bereavement leave
• Learning stipend: Up to $1,000 annually, plus paid learning time
• Volunteer opportunities: Available throughout the year
  
  

Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.

Join us

If you are ready to work hard and do exceptional work, we would love to hear from you. A real person reviews every application.

It is important to us to have authentic conversations with candidates. This helps us understand and value each candidate's skills, experiences, and ambition. For these reasons, we do not allow candidates to use AI tools during interviews without our prior approval.

About Aha!

Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, AI assistant, and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.