HubMub
-
Abbott

Associate, HR Service Center (6 months contract)

Abbott
Poland · Full-time · Associate
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

  • Career development with an international company where you can grow the career you dream of .
  • Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan and many others).
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position works out of our Warsaw location in the Corporate Human Resources Division. The role is for 6 months fixed term contract.
  • This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands.
  • This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
  • The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.

What You'll Do

  • Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages.
  • Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March.
  • Ensure and always be up-to-date with the knowledge required for an effective performance of the functions, from the entire onboarding process and the subsequent technical and functional trainings.
  • Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
  • Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
  • Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
  • Demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
  • Focus on targeted scope of service with lower complexity and high-volume work.
  • Close focus on productivity, focus on concierge service, operational excellence and time management.
  • Ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards.

Required Qualifications And Background

  • Bachelor’s degree in careers as Administration, Systems, Communications, Translation and Interpretation or similar considered as an asse
  • Desirable postgraduate or specialization in Human Resources and/or Customer Service.
  • Languages: Fluent English is a must, any additional European language would be considered as a strong asset.
  • Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels.
  • Managing multi-channel customer service platforms (phone, email and chat).
  • Working with customer management tools, desirable Salesforce.
  • User-level experience in ERPs tools/people management software like Workday (desirable).
  • Desirable in remote communication channels with global teams, in various languages and formats.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an

Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Key Skills

Ranked by relevance

c ha pan ui lan excel ai unity esp eop salesforce scala nist spi sla nat toc ats
Login to Apply
🇵🇱

Country Guide

Poland

Fast-growing Central European IT hub

Posted
Dec 17, 2024
Type
Full-time
Level
Associate
Location
Warsaw
Company
Abbott

Industries

Hospitals Health Care

Categories

Human Resources

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Siemens Healthineers
Related

HR Reporting Specialist (w/m/d)

2026-05-25

Full-time
Mid-Senior
Germany
Medical Equipment Manufacturing
Human Resources
View Job Details
Parexel
Related

Machine Learning Engineer II

2026-05-23

Full-time
Mid-Senior
Poland
Pharmaceutical Manufacturing
Engineering
View Job Details
Nabla
Related

Senior Front-End (React) Engineer

2026-05-25

Full-time
Not Applicable
France
Hospitals
Engineering