Cloud Support Engineer

My client based in Dublin 2, are seeking a Cloud Support Engineer to maintain and improve cloud infrastructure with a focus on reliability, automation, and security. The role is primarily centred on Microsoft Azure, with additional responsibility for identity and Microsoft 365 services.

Key Responsibilities:

• Support and maintain cloud environments across production and non-production
• Monitor performance, availability, and security, resolving issues proactively
• Act as an escalation point for complex incidents and support root cause analysis
• Build and manage infrastructure using Infrastructure as Code
• Automate operational tasks and integrate deployments into CI/CD pipelines
• Support identity, access management, and Microsoft 365 integrations
• Follow structured processes for incident, change, and problem management
• Ensure compliance with security, governance, and backup/recovery standards
• Contribute to documentation, optimisation, and continuous improvement
• Support cloud projects, upgrades, and migrations

Skills & Experience

• 5+ years in cloud or infrastructure support
• Strong hands-on experience with Microsoft Azure
• Experience with IaC tools (e.g. Terraform or Bicep)
• Scripting/automation skills (PowerShell, CLI)
• Knowledge of cloud networking, security, identity, and monitoring
• Familiarity with CI/CD tools (Azure DevOps, GitHub Actions)
• Experience with Microsoft 365 and identity services
• Understanding of IT service management processes

Key Attributes

• Strong troubleshooting and problem-solving skills
• Clear communication across technical and non-technical teams
• Self-driven with the ability to work independently and collaboratively
• Detail-oriented with a focus on quality and efficiency
• Adaptable, proactive, and committed to continuous learning