Network Engineer

Job Description

• Configuring, Troubleshooting and supporting the Routing, Switching, Security and DNS/DHCP/IPAM an needs of enterprise customers.
• Install/Decom/Modify/Troubleshoot network elements remotely and in compliance with network standards, as part of Incidents, service requests, Change requests or Complex change/Projects requirements.
• Coordinate with field support engineers and other stakeholders to plan and execute complex multi phased changes to the customer network
• Coordinate /Troubleshooting complex network incidents involving the broad infrastructure components and technologies under stringent SLAs and timelines.
• Inventory and documentation management including creating, updating and maintaining.
• Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for assigned tickets.
• Providing customer communications and technical troubleshooting documentation when necessary.

Skills required:-

• CCNA (L2) CCNP(L3) or equivalent knowledge in networking fundamentals
• Strong working experience in Huawei/ Zscaler/ Palo Alto/Cloud connectivity.
• Experience working in LAN, WLAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP)
• Experience supporting Firewall and security incidents.
• Experience in customer operations incident handling.
• Good communication skills. Good analytical and troubleshooting skills.
• Experience in interacting and effectively communicating with clients on complex high pressure troubleshooting bridges and war room situations.