Data Center H&P

Key Responsibilities

Hardware & Peripheral Management

· Replace or upgrade hardware components (RAM, SSD, HDD, batteries, keyboards, etc.).

· Coordinate warranty claims, vendor support, and hardware repairs.

· Install, configure, and troubleshoot monitors, docking stations, keyboards, and other peripherals.

Network & Infrastructure Hands-On

· Provide physical support for network devices: routers, switches, Wi-Fi APs, firewalls (rack/stack, patching).

· Check cable connectivity, patch panel mapping, and LAN/WAN port availability.

· Assist remote network teams during outages or maintenance (power cycle, cable tracing, port identification).

Server Room / Data Center Assistance

(As per access rights & compliance)

· Perform physical checks on servers, storage devices, UPS, and cooling equipment.

· Replace server components under remote engineer guidance.

· Manage power-on/power-off tasks, media handling, and device labeling.

Asset & Inventory Management

· Maintain accurate asset tracking for IT equipment.

· Manage stock availability of IT peripherals and accessories.

· Support periodic asset audits and compliance checks.

Collaboration & Documentation

· Work closely with remote support teams, and service desk for ticket updates.

· Document resolutions, technical steps, and known issues.

· Follow ITIL processes for incident, request, problem, and change management.

Required Skills & Qualifications 4–6 years of experience as Data center IT support engineer

· A solid understanding of data center operations, as well as server and network equipment principles.

· Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.

· Manage IT support that includes diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center’s IT infrastructure.

· Manage operational tasks that include installation, upgrading and dismantling of hardware based on operational requests and requirements.

· Manage additional processes around asset management, Return Merchandise Authorizations (RMAs).

· Ability to handle physical IT tasks (lifting hardware, cabling, rack mounting).

· Good knowledge of Network cabling – Ethernet cabling (Copper, Optics) , serial cables etc.

· Basic proficiency in the Linux operating system and familiarity with command-line tools.

· Good understanding of Windows 10/11, O365, basic networking (TCP/IP, DNS, DHCP), VPN, and hardware troubleshooting.

· Ability to handle physical IT tasks (lifting hardware, cabling, rack mounting).

· Good knowledge of Network cabling – Ethernet cabling (Copper, Optics) , serial cables etc.

· Basic knowledge of Network devices routers, switches, Firewalls, Compute devices

· Capable of identifying ports & devices, connect/Change Ethernet cables between devices, power-on, restart devices as per guidance from remote engineers.

· Capable of installing devices like router, switches, Esxi,etc.. Connect console cable and follow instructions to configure devices.

· Capable to execute basic troubleshooting commands like ping, tracert, ipconfig etc on Windows machine.

Preferred Certifications

· CompTIA A+ / Network+

· ITIL Foundation

· Microsoft Modern Desktop Administrator (MD-100/MD-101)

· Cisco CCNA (optional)