Senior Project Manager

We are looking for an experienced Project Manager to manage organization of key client projects. What does a Project Manager do As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project s organization and timeline. Project Manager Duties Specific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. Project Manager Requirements Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude. Responsibilities Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements and skills Great educational background, preferably in the fields of computer science or engineering for technical project managers Proven working experience as a project administrator in the information technology sector Solid technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office PMP / PRINCE II certification is a plus """

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.