Chief of Staff

Job Summary

The Chief of Staff acts as an advisor to the Managing Director, supporting the execution of strategic priorities, enabling effective decision making, and overseeing Program Management Office (PMO) activities.

The role involves close coordination with senior leadership, facilitating communication between the Managing Director and department heads, as well as aligning project managers and business units.

Serving as a central liaison between management and operational teams, the Chief of Staff drives alignment and accountability by ensuring effective follow ups on business priorities, meeting outcomes, and cross functional initiatives.

Key Responsibilities

Strategic Planning and Execution:

• Provide data driven insights, analysis, and strategic recommendations to support the Managing Director in decision making
• Support the development of long term business goals and define organizational priorities.
• Ensure alignment of departmental objectives with overall business strategy.

Project and Program Management

• Oversee the high priority projects, ensuring delivery within defined timelines and milestones.
• Coordinate and strengthen the Program Management Office (PMO) functions
• Establish and enforce governance frameworks, reporting standards, and accountability mechanisms to ensure transparency and performance

Executive Support & Business Coordination

• Attend stakeholder meetings, and ensures that key discussions, decisions, and focus areas are clearly communicated across the organization.
• Prepare presentation, circulate Minutes of Meeting (MoM), ensuring clarity of discussions and decisions.
• Track and follow up on action items with department heads to ensure timely delivery against agreed timelines and commitments.
• Develop high-level presentations, executive summaries, and dashboards to support the Managing Director’s review and decision-making.

Stakeholder Management & Communication

• Manage and streamline communication between the Executive Office, internal and external stakeholders, including board members, partners, and regulators.
• Ensure consistency, clarity, and alignment in all correspondence.
• Support leadership in high-level meetings, providing coordination and follow-through as required.
• Handle sensitive and confidential matters with the highest level of professionalism, integrity, and discretion.

Performance Monitoring & Reporting

• Setting KPIs to measure and improve project performance, such as project completion rate
• Monitor project progress, proactively manage risks, and resolve bottlenecks to maintain momentum
• Create reporting dashboards or executive summaries

Educational and Technical Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field
• 8+ years in program management, operations, strategy execution, or business management roles.
• 3-5 years of experience in project coordination or Program Management Office (PMO) style follow-up
• PMP Certification from PMI is required
• Proven experience in business coordination, follow-ups, and cross-department communication.
• Experience working closely with C-suite or senior executives for various projects, entities and consortiums.

Key Personal Attributes

• Ability to work under pressure and manage multiple priorities effectively.
• Sound judgment, discretion, and professionalism.

Interpersonal Skills

• Strong organizational, planning, and prioritization skills.
• Should have analytical skills to provide a strategical thinking
• High attention to detail with the ability to track actions and deadlines.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)