Program and Project Manager

Expectations of the Role:

Project Management

• Lead both pre-sales solutioning and post-sales implementation

Program Management

• Provide leadership, coaching, and guidance to Program Specialists
• Build and maintain strong relationships with Regional Hub clients

Pre-Sales Support

• Support the Director, Commercial & Program Team during RFI/RFP/RFQ processes
• Collaborate with cross-functional teams to gather required information and compile response documents

Project Execution

• Manage assigned projects in accordance with PMP® methodology and framework
• Customer-focused: implementation of newly secured contact logistics business
• Internal: Client-related initiatives
• New product development: Creation of new service offerings
• Other projects as assigned by the Director, Business Development

Program Leadership

• Lead the team in managing Regional Hub client programs effectively
• Build and maintain strong client relationships
• Develop a high-performance team culture focused on collaboration and trust

Business & Operations Performance

• Monitor financial performance of assigned programs
• Identify and pursue opportunities for upselling additional services
• Lead business and operations review meetings with clients
• Collaborate with clients on new initiatives and address operational gaps

Customer Service

• Partner with internal stakeholders to deliver proactive and high-quality communication to clients

Operations Management

• Monitor and review clients’ KPIs
• Work with Logistics, Production, and Quality teams to address performance gaps and meet service levels

Order Fulfilment

• Oversee Program Specialists to ensure timely and accurate order processing

Billing

• Ensure timely and accurate billing for all services rendered

Contract and Rates

• Collaborate with clients and internal teams to define service offerings, rates, and service levels
• Ensure all agreements are accurately documented in contracts

Continuous Improvement

• Strengthen Program Management processes
• Proactively identify and implement operational improvements with cross-functional teams

Additional Projects

• Participate in projects assigned by the Director, Commercial & Program Management as required

Requirements (Must-Have):

• Degree in Supply Chain & Logistics Management or Engineering-related disciplines (preferably industrial engineering)
• Proven experience in project management, business solutions, or operations within 3PL service provider environment
• Minimum 4 years of supervisory or management experience in operations
• Working Knowledge of SAP is preferred