Network Technician

Objectives of this Role:

Role Type: On-Demand dispatch tasks only

Duration: 1-Year extendable

Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.

Job Description for Network Support Engineer:

· The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.

· Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.

· Installation/Configuration of Routers and Switches.

· Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.

· Handling customer enquiries and support issues using a ticketing system

· Proactive network monitoring of alarms via monitoring tools

· Ensuring SLA’s are not breached

. Escalation of faults/outages, taking action to restore services