Senior Information Technology Officer

Are you an IT professional with a passion for problem-solving and a drive to make a difference?

Do you thrive on providing hands-on technology support to those who protect and serve our communities? If so, we want you on our team!

We are seeking a motivated Senior Technology Support Officer to join our team. In this role, you’ll deliver essential IT support to police and emergency services, ensuring they have the tools they need to keep Queenslanders safe.

Refer to the role description for more information.

Your Key Accountabilities

The core capability requirements for this role are:

• Provide expert advice and assistance to clients, management and staff for business as usual (BAU) technical activities, technology solutions, and state-wide projects.
• Support and maintain technology assets, assist with risk and compliance audits and coordinate lifecycle activities for state-wide assets including servers, patching, replacement and backups.
• Mentor and provide technical leadership to the Technology Support regional unit staff.
• Represent the Technology Support team in the assessment and implementation of planned technologies and solutions.
• Monitor and improve the outputs of the team, assist with the creation and management of rosters, on-call and overtime arrangements, to ensure appropriate service levels are maintained.
• Prepare and implement procedural documents and standards required for the support of technology across the customer portfolio.
  
  
  

Role Requirements

Highly Desirable Skills

• Minimum of 5 years' experience in an enterprise-scale ICT services environment including experience in the technical implementation of ICT projects.
  
  
  

Desirable Skills

• Experience in the use of ITIL framework.
• Experience with mobile device technologies.
• Experience in Windows Server (2008 and above).
• Experience in Windows 7 SOE and above.
• Experience with ITSM tool management for IT service delivery.
  
  
  

Special Conditions

This Position Is Required To

• Undertake on-call duties, overtime and work outside normal business hours.
• Travel intra and inter-state as needed.
• Possess a current open Queensland “C” class driver's licence.
• Participate in deployments and 24/7 roster during emergency and major incident events.
• Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).
  
  
  

SFIA Skills

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:

Level: 4

Skill Code(s)

HSIN - Systems Installation and removal

ITOP - IT Infrastructure

Further information can be found on the SFIA site by searching for the ‘skill' code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level' e.g. level 5

Applications to remain current for 12 months.

Occupational group IT & Telecommunications