SRE Program Manager

Job Description

Toronto - Hybrid (4 Days WFO)

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
  
• Strong understanding of SRE principles(SLOSLI| error budgets| toil management| observability).
  
• Lead SRE maturity assessments across Observability| Incident Management| Problem Management| ShiftLeft| and Operational Readiness.
  
• Establish and govern SRE operating models| including engagement with Dev| Ops| Security| and Architecture teams.
  
• Drive adoption of SLOs| SLIs| SLAs| and error budgetsacross critical services.
  
• Act as the primary interfacebetween engineering teams| service management| leadership| and external partners Manage multiworkstream SRE programs| ensuring delivery against scope| timelines| risks| and dependencies.
  
• Prepare executivelevel status updates| dashboards| and steering committee communications.
  
• Oversee improvements in incident reduction| MTTR| availability| and resiliency.Ensure blameless postmortems| root cause analysis (RCA)| and action tracking are consistently executed.
  
• Govern automation initiatives(runbooks| selfhealing| alert tuning| capacity management).Track and report on reliability KPIs| toil reduction| and automation ROI.
  
• Partner with platform teams on observability and SRE tooling strategy(monitoring| logging| tracing| APM).Ensure effective integration of ServiceNow| alerting platforms| and SRE tools.
  
• Support training| enablement| and onboarding of teams into SRE practices and mindset.
  

Qualification

• 10 years in IT delivery| operations| reliability| DevOps| or platform engineeringroles.
  
• 5 years managing largescale programs or transformations(SRE| DevOps| ITIL| or Cloud Ops).
  
• Experience in Mainframe and other Legacy technologiesis highly preferred.
  
• Familiarity with distributed systems| cloud platforms| and enterprise application landscapes.
  
• Proven experience driving crossfunctional changeacross engineering and operations teams.
  

Keyword:

Skills: Digital : Site Reliability Engineering (SRE) Experience Required: 10 & Above