Frontend Developer

Angular AMS Support Lead / Engineer

Job Summary

We are seeking an experienced Angular AMS Support Engineer to manage, maintain, and enhance the front-end applications for a large pharmaceutical distribution enterprise. The main focus of this role is to ensure high availability, optimal performance, and continuous improvement of Angular-based applications that support essential business processes such as order management, inventory tracking, compliance, and logistics.

Key Responsibilities

Application Support & Maintenance

• Provide L2/L3 support for Angular-based enterprise applications.
• Monitor application health, troubleshoot issues, and ensure adherence to Service Level Agreements (SLAs).
• Perform bug fixes, conduct root cause analysis (RCA), and resolve incidents.
• Handle production support tickets using ITSM tools such as ServiceNow and Jira.

Enhancements & Development

• Develop and implement minor enhancements and change requests (CRs).
• Optimise UI/UX for business-critical workflows, including order-to-cash and supply chain processes.
• Ensure cross-browser compatibility and responsive design for all applications.

Integration & Collaboration

• Work closely with backend teams, including SAP, APIs, and middleware.
• Integrate Angular applications with RESTful APIs and enterprise systems.
• Collaborate with business stakeholders to understand pharma distribution workflows.

Performance & Quality

• Improve application performance and loading times.
• Ensure code quality through regular reviews, testing, and adherence to best practices.
• Maintain documentation for bug fixes, enhancements, and the knowledge base.

Compliance & Security

• Ensure compliance with pharmaceutical regulatory requirements, including audit trails and validation support.
• Follow secure coding practices and enterprise security policies.

Required Skills & Experience

Technical Skills

• Strong experience with Angular (version 10 and above), TypeScript, HTML5, and CSS3.
• Experience with RxJS and NgRx (optional, but preferred).
• Knowledge of REST APIs and JSON-based integrations.
• Familiarity with Git and CI/CD pipelines.
• Experience in debugging, performance tuning, and using browser developer tools.

Support Experience

• Hands-on experience in AMS or production support environments.
• Experience with incident, problem, and change management processes.
• Exposure to ITIL practices is preferred.

Domain Experience (Preferred)

• Experience in pharma distribution, healthcare, or supply chain systems.
• Understanding of processes such as:
• Order Management (OTC)
• Inventory & Warehouse Management
• Batch tracking and compliance

Soft Skills

• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Ability to work in a 24x7 support model or shifts, if required.
• Proactive and ownership-driven mindset.

Education

• Bachelor’s degree in computer science, IT, or a related field.

Good to Have

• Experience with SAP integrations (SAP ECC, S4HANA, APIs).
• Exposure to pharma compliance systems, including serialization and track & trace.
• Knowledge of micro-frontend architecture.

KPIs / Success Metrics

• SLA adherence for incident resolution time.
• Application uptime and performance.
• User satisfaction scores.
• Reduction in recurring issues.