DevOps Specialist

Role Purpose

Own and establish the cloud and DevOps foundation for a production‑grade Agentic IVR platform, including GCP project setup, environment isolation, CI/CD pipelines, security guardrails, observability, resilience, and operational readiness.

This role is focused on platform, deployment, and SRE enablement rather than application or AI model development.

Key Responsibilities

GCP Project & Environment Provisioning

• Provision and manage multiple GCP projects aligned to DEV / INT / PRE‑PROD / PROD / Canary environments
• Implement strict environment isolation, IAM boundaries, service accounts, and VPC design
• Enforce UK/EU region constraints, network egress controls, and private connectivity
• Set up sandbox projects for CXAS (Google CX Agent studio and Dialogflow) agent with no bank system connectivity

Infrastructure as Code & Guardrails

• Own Terraform‑based IaC for project creation, IAM, networking, logging, secrets, and service enablement
• Implement policy‑as‑code guardrails and ensure immutable promotion across environments
• Prevent manual drift and enforce compliance through automated controls

CI/CD Pipeline Engineering

• Build end‑to‑end CI/CD pipelines for:
• CXAS agent artefacts and configuration promotion
• Middleware services (GKE / Cloud Run / OCP)
• Infrastructure pipelines with approval gates
• Embed security and quality checks into pipelines
• Support canary, shadow, dual‑run, and rollback deployment strategies

Observability, SRE & Production Readiness

• Define and implement centralised logging, metrics, and distributed tracing
• Establish SLOs, SLIs, and error budgets aligned to call success and latency
• Define alerting, runbooks, incident response, and operational handover processes
• Lead production readiness and resilience reviews

Security, Compliance & Governance

• Embed DevSecOps practices aligned to banking controls
• Implement secrets management, audit logging, and evidence capture
• Support Responsible AI operational controls through traceability and logging

Cross‑Functional Collaboration

• Act as DevOps/SRE lead across Voice AI, Middleware, Testing, and Governance streams
• Contribute to deployment strategy, RACI, and integrated programme planning

Required Skills & Experience

• Strong hands‑on experience with Google Cloud Platform (project/IAM/networking/logging/security)
• Deep expertise in Terraform and Infrastructure as Code (including docker, k8s manifests, helm charts )
• CI/CD tooling experience (GitHub Actions, Jenkins, Argo CD, Harness or equivalent)
• Kubernetes (GKE and/or OpenShift) and containerised deployments
• Experience implementing canary, blue/green, and dual‑run deployment strategies
• Strong SRE mindset with experience in SLOs, observability, resilience, and incident management

Desirable

• Experience in regulated banking or financial services environments
• Exposure to contact‑centre, IVR, or telephony‑integrated platforms
• Operational experience supporting AI or agent‑based platforms (non‑model development)