Hotel Application Implementation Consultant (EMEA)

We are looking for an Implementation Senior Specialist/Consultant in the EMEA region.

• Fluency in at least one of the following (additionally to English): Spanish, Italian, French, or Turkish.
• PMS knowledge - Hilton background would be ideal
• Year long contract with possible extensions.
• Able to travel throughout EMEA 90% of the time.

The Implementation Specialist (IS) will be executing implementation projects after a handover from the project manager or coordinator. Following the approved implementation processes, the IS will be responsible for successfully installing property, sales and/or revenue systems at any brands globally, depending on the team schedule.

Primary responsibilities whilst on project include, but are not limited to:

Liaising with the hotel management team about on-site activities, schedules and trainings.

Executing the scheduled activities on site:

• System Database Build
• Lead on Site classroom training for hotel staff
• Network and hardware set up and troubleshooting
• Staff Training and Support post Live.
• System issues troubleshooting and working with the supports team (internal & external) to rectify any support tickets
• System interfacing
• On site communication with other implementation team members, including shift and tasks scheduling

Project sign off, wrap up and handover as per the project plan and task list.

The (IS) may be required to act as a lead installer in case multiple team members are on site.

The (IS) will also assist in projects such as training room set ups, interfacing, ad hoc support on and off property, working closely with the line manager, project manager and/or coordinator.

Additional responsibilities of the (IS) include:

• Maintaining their own team member development and onboarding plans, working closely with the Senior Implementation Specialist and management team to achieve full exposure to all implementation project types.
• Attending all internal departmental and training calls, actively contributing to information sharing through approved channels.
• Managing travel expenses and expense report submission and reconciliations.

The IS may be required to work on ad-hoc projects both on site and remotely as required.

This is a travel position (90%) and will require the ability to travel globally.