Business Analyst

Forte Group is looking for a Salesforce Business Analyst to join a team responsible for delivering enterprise cloud technology solutions to our clients. Our Salesforce Business Analyst plays a key role in identifying and analyzing business needs, assessing potential solutions, and facilitating communications between various stakeholders. They are responsible for eliciting and documenting requirements, ensuring a comprehensive understanding of the project’s objectives and constraints.

Key roles and responsibilities include:

• Collaborate with stakeholders to elicit, analyze, and document requirements, ensuring a thorough understanding of the project’s objectives, scope and limitations
• Prepare comprehensive documentation, such as business requirements documents, functional specifications, user stories and acceptance criteria, use cases, process diagrams and wireframes
• Engage proactively with clients to confirm and validate requirements, ensuring alignment with their needs and expectations
• Foster effective communication and collaboration between business stakeholders, development teams, and other relevant parties to ensure requirements are understood, and potential issues are addressed promptly
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

Requirements:

• Experience using Salesforce or similar CRM Products to develop client or business solutions
• Proven 3+ years experience as a Business Analyst or in a similar role
• Strong analytical and problem-solving skills, with the ability to understand complex business processes, identify gaps, and propose effective solutions
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills, with the ability to build rapport, facilitate meetings and effectively collaborate with stakeholders at all levels
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Solid understanding of project management methodologies and software development life cycle
• Drive and desire to learn and grow both technical and functional skill sets
• Knowledge of business analysis techniques and tools
• Experienced in creating requirements documentation, such as User Stories and Acceptance Criteria, Use Cases

Requirements Specification:

• Experience creating various behavioral and structural diagrams
• Familiarity with UML, BPMN notation
• Experienced with prototyping/wireframing in Figma, Balsamiq
• Must have a bachelor’s degree completed

Nice to have:

• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community)
• International Business Analysis Certification
• Technical Background or QA experience
• Understanding of key UI/UX principles

We offer:

• Work your way - anywhere, anytime. Our remote-first approach lets you choose where and how you work best!
• Experience working with diverse teams and gaining international expertise.
• A friendly, supportive team and an enjoyable work environment where your ideas matter.
• A chance to work on exciting, challenging projects using cutting-edge technologies that make a real impact.
• Comprehensive health insurance, corporate psychologist access, and partial sports activity coverage.
• Free training programs, reimbursement for certifications, and access to online learning platforms to fuel your growth.
• Paid vacation, public holidays, and sick leave are fully covered by Forte Group.
• Referral bonuses, regular performance reviews, and full support for business trips.
• Corporate events and holiday presents

Join a team that invests in your well-being, growth, and success!