Head of Operations, Austria

Role Overview

We are seeking a highly experienced Head of Operations in Austria to lead and scale our operational infrastructure in the region. This role is responsible for overseeing day-to-day operations, regulatory alignment, and market readiness, ensuring the business operates efficiently, compliantly, and in line with global standards.

The position will play a critical role in supporting market entry and expansion across Austria and the broader European region, with a strong focus on operational governance, outsourcing frameworks, technology licensing, and safeguarding requirements. The ideal candidate will bring deep expertise in payments or crypto, combined with strong operational leadership and regulatory awareness.

Key Responsibilities

• Lead and oversee all operational functions in Austria, ensuring alignment with global strategy and local regulatory requirements
• Act as a regional operational leader, partnering closely with executive leadership as a mini-COO for the Austrian entity
• Design, implement, and optimize scalable operational processes across payments, settlements, and customer operations
• Own and manage outsourcing frameworks, including third-party/vendor governance, risk management, and regulatory compliance
• Ensure robust safeguarding frameworks are in place for client assets, in line with European regulatory expectations
• Oversee technology licensing arrangements, ensuring compliance with regulatory obligations and operational resilience standards
• Work closely with Compliance and Legal teams to ensure all operational activities meet licensing and regulatory requirements
• Support licensing applications and regulatory interactions from an operational perspective, including readiness and implementation
• Establish and maintain strong relationships with key partners, including banking providers, payment schemes, and technology vendors
• Drive operational risk management, including incident management, business continuity planning, and internal controls
• Collaborate cross-functionally with Product, Engineering, Compliance, and Finance teams to ensure seamless execution of business initiatives
• Monitor and improve KPIs related to operational efficiency, cost management, and service delivery
• Build and lead a high-performing local operations team as the business scales

Requirements

• 7-10 years leadership level experience in operations within payments, fintech, or crypto industries.
• Strong experience operating in regulated environments, ideally within the EU or Austria
• Proven leadership experience in a senior operations role, preferably acting as a regional or entity-level operations head
• Deep understanding of outsourcing regulations, third-party risk management, and operational gov ernance frameworks
• Strong knowledge of safeguarding requirements for client funds within payments or e-money institutions
• Experience with technology licensing models, vendor management, and operational resilience
• Familiarity with European regulatory frameworks (e.g., PSD2, EMI regulations, or crypto-related regulations such as MiCA)
• Strong commercial mindset with the ability to balance operational efficiency, growth, and regulatory compliance
• Excellent stakeholder management skills, with the ability to influence senior leadership and external partners
• Ability to operate in a fast-paced, high-growth environment with evolving regulatory requirements
• Strong analytical, problem-solving, and decision-making capabilities
• Fluency in German and English is required.

Vision & Mission

• OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain’s “killer app,” with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.
• OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.