Agile Coach

Hiring Now | Agile Coaching Specialist

Location: Krakow, Poland

Work Mode: Hybrid (3 days/week onsite)

Hiring Type: B2B / Subcontractor

Duration: 6 to 9 Months

We are looking for an experienced Agile Coaching Specialist to join a global team in Krakow, Poland. This is an exciting opportunity to work in a dynamic environment supporting telecom and network operations while driving Agile ways of working and continuous improvement.

Key Responsibilities:

• Support global telecom incidents and provide expertise in resolution

• Work within a global NOC team on a follow-the-sun support model

• Monitor infrastructure, raise vendor tickets, and coordinate service recovery

• Collaborate with Incident Managers and technical teams during data centre incidents

• Ensure recovery of IT systems and services in line with agreed SLAs

• Reduce repeat failures and service outages through proactive improvements

• Work with service providers to ensure contractual commitments are met

• Drive continuous improvement initiatives and global standards compliance

Required Skills & Experience:

• Strong understanding of data networks, topologies, and protocols

• Experience in Agile / ITIL frameworks and value-driven delivery

• Knowledge of Edge Connectivity / Networking

• Experience with Network Security Architecture

• Strong collaboration and stakeholder management skills

• Ability to learn new telecom technologies and tools quickly

• Excellent problem-solving mindset and service improvement focus

Why Join?

• Opportunity to work with a global organization

• Hybrid working model

• Long-term project potential

• Training and self-development opportunities