Network Support Engineer

Hi there! We are South and our client is looking for a Network Support Engineer!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)
  
  

We are looking for a semi-senior Network Support Engineer to join our team. This is a client-facing role focused on configuring and supporting WiFi marketing solutions deployed on existing network infrastructure.You will provide remote support to clients across Latin America, the United States, and Canada, ensuring our solution runs smoothly on their networks. You’ll work closely with the CTO and internal teams, making strong communication skills and a proactive mindset essential.

Key Responsibilities

• Lead client onboarding and configure WiFi marketing solutions on existing infrastructure (routers and access points).
• Provide ongoing operational and technical support to ensure system performance and reliability.
• Troubleshoot network-related issues and guide clients through resolutions.
• Manage client communications via email, WhatsApp, and video calls (Google Meet), maintaining high standards of responsiveness and professionalism.
• Conduct remote support sessions using tools such as AnyDesk.
• Document incidents, solutions, and procedures to contribute to the internal knowledge base.
• Act as a primary point of contact for clients, ensuring a smooth and professional support experience.
• Collaborate with the CTO and internal product/engineering teams to resolve complex technical issues and improve implementations.
  
  

Technologies & Equipment

You will work with a wide range of networking platforms, including MikroTik, Ubiquiti (UniFi), Ruckus, Cisco, Aruba, and others. Deep expertise in all is not required, but you should be comfortable navigating different interfaces and learning new systems quickly.

Requirements

Technical Skills

• 1–3 years of experience in network support or similar roles (Helpdesk, NOC, Junior SysAdmin, etc.).
• Solid understanding of networking fundamentals: IP addressing, subnetting, gateways, DHCP, VLANs, DNS, and connectivity.
• Ability to read and interpret technical documentation in English.
  
  

Language

• Fluent English (B2/C1) – must be comfortable communicating directly with international stakeholders.
• Native or advanced Spanish.
  
  

Soft Skills

• Strong client-facing skills: clear communication, patience, and problem-solving mindset.
• Highly proactive, reliable, and able to work independently.
• Strong sense of ownership and ability to navigate ambiguous situations.
• Willingness to continuously learn and adapt to new technologies.
  
  

Location

• Based in Argentina or Colombia (Chile excluded).
  
  

Nice to Have (Not Required)

• Interest or experience in Linux, cloud environments, or scripting.
• Potential to grow into a Junior DevOps role for candidates with relevant background.
  
  

Working HoursFlexible schedule aligned with the Poland-based team (e.g., Argentina: 9 AM – 7 PM).Compensation & Model

• Total budget: $1,500/month.
  
  

What We Offer

• 100% remote work within Latin America.
• Exposure to international clients (LATAM, US, and Canada).
• Equipment provided (laptop, monitor, and necessary tools).
• Annual budget for training and certifications.
• Collaborative, flat organizational structure with direct communication and real impact.
  
  

If this opportunity sounds good to you, send us your resume!