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H-Tech Supports

RE: Potential Project Opportunity || Austria || FTE w Backfill

H-Tech Supports
Austria · Full-time · Not Applicable
Core Skills & Qualifications
  • A+ Certification or equivalent hands-on experience
  • Strong working knowledge of Active Directory
  • Proven experience supporting Windows-based environments (Windows 10/11)
  • Solid experience with Microsoft 365 / Office Suite
  • Advanced proficiency in Microsoft Office applications
  • Experience supporting video conferencing systems
  • Hands-on support for mobile devices (iOS, Android)
  • Basic understanding of servers, switches, routers, and data center hardware
  • Experience in manufacturing/factory environments is an advantage
  • Excellent communication and customer service skills, including VIP support
Key Responsibilities
  • Provide Level 2 technical support for end-user computing environments including desktops, laptops, and mobile devices
  • Support collaboration tools, video conferencing systems, printing services, and remote access solutions
  • Work closely with the Service Desk team to resolve escalated incidents and service requests
Technical Support & Troubleshooting
  • Diagnose and resolve hardware, software, and OS-related issues
  • Troubleshoot desktop systems, printers, and application problems
  • Resolve network connectivity issues (LAN/WAN)
  • Perform root cause analysis (RCA) for recurring incidents
  • Conduct system diagnostics and proactive maintenance activities
Installation & Maintenance
  • Install, configure, and maintain Windows, macOS systems, and end-user devices
  • Support and maintain peripherals (printers, scanners, mobile devices, laptops, MacBooks, iPhones, iPads)
  • Perform software installations, upgrades, and patching
Remote Support
  • Provide remote assistance using tools such as:
  • Microsoft Remote Desktop
  • Apple Remote Desktop
  • VNC
Security & System Health
  • Detect and remove viruses, malware, and spyware
  • Ensure systems comply with security policies and standards
Collaboration
  • Coordinate with Data Center and Network Infrastructure teams
  • Work cross-functionally to resolve complex technical issues
Ticketing & SLA Management
  • Respond to calls, emails, and service tickets in a timely manner
  • Document, track, and monitor incidents to ensure resolution within SLA targets
  • Maintain accurate documentation of issues and resolutions
  • Support KPI and SLA reporting and adherence
Additional Requirements
  • Experience working in a hybrid Windows and macOS environment (minimum 2 years)
  • Experience with mobile platforms (iPhone, iPad, Android)
  • Familiarity with helpdesk/service desk operations
  • Strong documentation and troubleshooting skills
Soft Skills
  • Excellent written and verbal communication skills
  • Strong customer-focused mindset
  • Ability to work independently and as part of a cross-functional team
  • Highly organized with strong attention to detail
  • Ability to prioritize and adapt in a fast-changing environment
  • Professional demeanor and presentation


Key Skills

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Country Guide

Austria

High quality of life in Vienna

Posted
Apr 24, 2026
Type
Full-time
Level
Not Applicable
Location
Schwechat
Company
H-Tech Supports

Industries

IT Services IT Consulting

Categories

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