Product Designer III

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!


DESCRIPTION

About the Role

We're looking for a Product Designer to shape the future of our Conversational AI domain. In this role, you'll design and evolve chatbot and AI experiences across Chatlayer core, bot templates, and campaign creation, while improving how conversations are managed. You'll also help define our next-generation bot builder with AI assistants, including LLM-powered conversational experiences and knowledge base integrations.

With a fresh brand, ongoing UI modernization, and strong support from product and engineering, there's real space to make your mark, push craft forward, and help take the product from "good enough" to genuinely great.

You'll own end-to-end design for your product area, from problem framing to production-ready work:

• Drive discovery with PMs and engineers, ensuring we're solving the right problems.
• Raise the craft bar through thoughtful interactions, visuals, microcopy, and edge-case handling.
• Use research and data to continuously validate assumptions and inform decisions.
• Contribute to the design system to improve consistency, accessibility, and scalability.
• Collaborate with a passionate team that moves fast and takes pride in what they build.
  

REQUIREMENTS

• Experience designing B2B SaaS products, ideally in self-serve or product-led environments.
• Strong design craft across layout, typography, interaction, and visual systems, with a clear point of view and the skill to execute.
• Comfortable owning the full design process, from discovery to delivery.
• Fluent in Figma and experienced with design systems.
• Outcome-driven, focused on impact, not just output.
• Clear communicator and strong collaborator with PMs and engineers.
• A portfolio that shows your thinking, how you frame problems, make trade-offs, and arrive at solutions.
  

Nice to Have

• Excited about AI-assisted design workflows and tools, or curious to dive in and explore them.
• Hands-on experience with email platforms, messaging products, or developer tools.
• Familiarity with growth mechanics such as onboarding, activation, conversion, and retention.

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!