Process Optimization Specialist, People Operations

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

The Process Optimization Specialist is part of the Process Excellence & Projects team in the People Operations organization, having a vital role in optimizing processes and automating workflows in collaboration with other stakeholders.

The Specialist supports data-driven identification, analysis, and validation of process issues for People & Culture process improvement projects. They work with different teams on both refinement & development topics, providing custom technical solutions when needed.

Specialist also acts as a point of contact for People & Culture Operations on ServiceNow platform, being responsible for system and configuration improvement roadmaps, testing and implementation.

Key Tasks:

Automation Build & Optimisation

• Support improvement ideas refinement and optimize People Operations WoW.
• Coordinate the e2e process improvement projects - build, maintain and optimise light automations using tools such as Power Automate or RPA.
• Ensure solutions are fit for purpose, documented, stable and aligned with standards.
  
  

Process Mining & Baselining

• Conduct process mining and performance analysis across end-to-end People processes.
• Support hypothesis-driven analysis to identify root causes and bottlenecks.
  
  

Data Reasoning & Insight Generation

• Translate operational data into insights beyond descriptive reporting.
• Combine qualitative feedback and quantitative data to support prioritisation and decision-making.
  
  

ServiceNow Improvement and Maintenance

• Act as point of contact for ServiceNow-related developments, finetuning and refining improvement ideas, collaborating with respective IT team to ensure smooth go-live of roadmap items.
• Provide user support for People Operations and local teams, including managing Workflows, reporting and Dashboards.
• Maintain documentation and train relevant stakeholders as needed.
  
  

Continuous Improvement Monitoring

• Support post-implementation monitoring and value tracking against baselines, support building and monitoring KPI’s and other success indicators.
• Support backlog maintenance in Jira (Atlassian) tool where needed.
  
  

Other duties

• Provide backup support within the team when required.
• Demonstrate safe working practices in line with company procedures.
• Perform work related duties as assigned by management.
• Follow GDPR requirements in daily tasks.
  
  

Customers and / or Interest Groups Cooperation Partners and Networks

• Process Excellence & Projects team
• Global People Process Owners
• People Operations team leads and team members
• Local country P&C members
  
  

Qualifications

Education

• BA and/or vocational training with relevant 3–5 years of experience.
  
  

Experience And Competences

• Strong previous experience and understanding of People (HR) processes in a global environment.
• Successful process improvement project experience, using process analysis, operational analytics. and/or continuous improvement frameworks.
• Experience with ticketing and collaboration tools like ServiceNow and Jira is an advantage.
• Hands-on experience with automation tools (Power Automate, RPA).
• Strong analytical and data reasoning skills, advanced Excel knowledge (VBA, PowerQuery).
• Understanding of LEAN, LSS and design-thinking methodologies is strongly beneficial.
• Technical mindset, coupled with an interest in AI-enabled tools and use-cases.
• Fluent English communication skills.
  
  

Additional Information

Why join us?

With us, you’ll have a unique opportunity to be part of building a winning work culture and the smooth HR services in a global company. With us, you'll get to work in an international environment and contribute to the development and implementation of our people strategy in your area of responsibility.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.