Junior Cloud Support Engineer

SEARGIN IS HIRING!

As a dynamic multinational tech company operating in 50 countries, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions in the space industry, supporting scientists in the development of cancer drugs, and implementing innovative technological solutions for industrial clients worldwide. These are just some of the areas in which we operate!

Currently, for the new Seargin project, we are looking for a Junior Cloud Support Engineer.

Cooperation: b2b

Working model: remote

The Cloud Support Engineer, Level 1 is the primary point of contact for cloud support across the organization. This role is responsible for the intake, triage, and resolution of support requests and incidents spanning our multi-cloud technology estate, including AWS, Azure, GCP, GitHub, and related platform services. This is a high-visibility, customer-facing position. You will represent the Cloud Operations team to engineering teams, product groups, and business stakeholders on a daily basis. Beyond technical competence, success in this role requires exceptional communication, disciplined follow-through, and a genuine commitment to service quality. You will work across Cloud Platforms, FinOps, DevOps, Networks, Governance, and Central Operations, making this an ideal role for an early-career engineer who wants broad exposure to enterprise cloud operations and a clear path to growth.

Tasks:

• Handle cloud support tickets (intake, triage, resolution, escalation)
• Manage full ticket lifecycle and meet SLA targets
• Perform basic operations in AWS, Azure, GCP, and GitHub
• Troubleshoot networking, access, and platform issues
• Investigate cloud cost anomalies and support FinOps processes
• Maintain documentation (runbooks, KBs, FAQs)
• Identify improvements, automation, and recurring issues
• Collaborate with engineering, security, and operations teams

Requirements:

• English
• 1–3 years in technical support / cloud / sysadmin role
• Knowledge of at least one cloud (AWS or Azure)
• Basic networking understanding (DNS, routing, firewalls)
• Experience with ticketing systems (e.g., Jira)
• Strong communication and customer service skills
• Ability to multitask, prioritize, and troubleshoot logically
• (Nice to have) FinOps, governance, scripting, IaC, monitoring
• (Nice to have) Cloud certifications (AWS/Azure/GCP)

Discover the Power of IT Excellence. Apply!

To learn more about Seargin, please visit our web page: www.seargin.com