Support Engineer

Greetings from Linnk Group!

Job Title: Smart City Solution Support Engineer (Azure Focus)

Location: Qatar

Domain: Smart City / Digital Platforms

Employment Type: Contract / Full-time

Contract : Yearly renewable

About the Role

We are hiring a Smart City Solution Support Engineer to support large-scale digital platform initiatives in Qatar. This is a customer-facing role requiring strong communication skills and hands-on experience with cloud platforms, particularly Microsoft Azure.

You will play a critical role in onboarding, supporting, and optimizing Smart City solutions across government entities and partners, ensuring seamless service delivery, platform performance, and stakeholder satisfaction.

Key Responsibilities

• Support integration and operations of Smart City solutions on a centralized digital platform, ensuring alignment with architecture, governance, and cloud standards.
• Act as the first point of contact for technical support, troubleshooting platform, application, and integration issues.
• Provide customer-facing support to government entities, partners, and end users, ensuring clear communication and timely resolution.
• Assist in onboarding activities including configuration, deployment, validation, and go-live support.
• Collaborate with system integrators, solution providers, and internal teams to ensure seamless data flow and interoperability.
• Monitor system health, performance, and usage trends using dashboards and cloud monitoring tools.
• Manage incidents, service requests, and escalations, ensuring adherence to SLAs and KPIs.
• Maintain accurate documentation of integrations, issues, and resolutions for knowledge sharing.
• Contribute to continuous improvement initiatives, including automation and process optimization.
• Support platform upgrades, testing, and validation of new features before release.

Required Skills & Expertise

Technical Skills

• Strong experience with cloud platforms (preferably Microsoft Azure)
• Hands-on expertise in:
• Application support & troubleshooting
• API integrations & middleware
• SQL / database querying
• Log analysis and system diagnostics
• Familiarity with enterprise platforms, smart city ecosystems, or large-scale government digital solutions
• Understanding of networking fundamentals and system integration

How to Apply:

If you are interested, please share your CV with [email protected].

Regards