Operations Architect

⚙️ We’re Hiring: Operations Architect

📍 Doha, Qatar

We’re looking for a highly experienced Operations Architect to define and govern the operational backbone of a large-scale, multi-vendor digital platform. This role ensures services are production-ready, observable, resilient, and supportable at enterprise scale.

🔍 What You’ll Do

You will design and standardize the end-to-end operational model across platforms, vendors, and environments:

• Define operational architecture and ITSM-aligned service management model
• Establish observability standards (metrics, logs, traces, alerts, dashboards, OTel instrumentation)
• Define SLOs/SLAs, error budgets, and operational KPIs with vendor accountability
• Design incident management workflows (escalation, RCA, ITSM integration, runbooks)
• Define change and release management processes (canary releases, rollback, feature flags)
• Establish DR/BCP strategies (RPO/RTO, failover design, backup/restore testing)
• Define capacity and performance management practices (load testing, scaling, resource planning)
• Integrate security operations (SIEM/SOAR, vulnerability management, patch SLAs)
• Implement FinOps operational controls (cost monitoring, tagging, budgets, optimization)
• Lead operational readiness, handover, and stabilization across vendors

🧠 What You Bring

• 8+ years of experience in SRE, DevOps leadership, or operations architecture
• Strong background in cloud-native operations and service reliability engineering
• Experience defining and managing SLOs, SLAs, and operational KPIs
• Deep understanding of observability and telemetry-driven operations
• Proven experience in DR, incident management, and production support models
• Ability to standardize operations across multiple vendors and teams

🛠 Tech Stack Highlights

OpenTelemetry | Datadog | Dynatrace

Prometheus | Grafana | Loki | Tempo

ServiceNow | PagerDuty | Opsgenie

Azure Monitor | Log Analytics | Microsoft Sentinel | Defender for Cloud