Site Reliability Engineer

Here is the JD:

Enterprise Data Accessibility BizOps team is looking for a Senior BizOps Site Reliability Engineer who can help solve problems, build SQL jobs with automation and best practices.

Site Reliability Engineer (SRE) combines software and systems engineering to build and run large-scale, massively distributed services and infrastructures. As a site reliability engineer in the Enterprise Data Accessibility area, you will have the opportunity to manage and enable SQL jobs, services and infrastructures for BI tools and support, monitoring and alerting and user behavior. You'll need to ensure automation, pipelines, services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective.

Role:

• Plan, manage, and oversee all aspects of a Production Environment for Enterprise Data Accessibility.

• Define strategies for Application Performance Monitoring, Unit Cost and Chaos Engineering aspects.

• Find ways for Continuous Optimizations in a Production Environment.

• Ability to understand MTTR, SLO, SLI definitions and apply them to services.

• Respond to Incidents and improvise platform based on feedback and measure the reduction of

• incidents over time.

• Ensure reliable, fault-tolerant, efficiently scalable and cost-effective data, services and infrastructures.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Practice sustainable incident response and blameless postmortems.

• Ability to isolate problems between hardware and software. Working with appropriate team(s) and vendors until a resolution has been reached.

• Performs ad hoc requests from users such as data research and research of process issues, etc.

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on

operational gaps or resiliency concerns.

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall

system health.

• Scale systems sustainably through mechanisms like automation and evolve systems by pushing

for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best

practices.

• Take a holistic approach to problem solving, by connecting the dots during a production event

through the various technology stack that makes up the platform, to optimize mean time to

recover.

• Work with a global team spread across tech hubs in multiple geographies and time zones.

• Ability to share knowledge and explain processes and procedures to others.

All About You:

• Bachelor’s degree in computer science, software engineering, or a similar field.

• 5-6 years of experience supporting SQL , Windows platforms

• Experience in monitoring/alerting tools such as Splunk and Dynatrace

• DevOps, SRE, or general systems engineering experience.

• 5-6 years of Experience in running production systems.

• Systematic problem-solving approach, coupled with strong communication skills and a sense of

ownership and drive.

• Ability to help debug and optimize code and automate routine tasks.

• Ability to support many different stakeholders. Experience in dealing with difficult situations and

making decisions with a sense of urgency is needed.

• Appetite for change and pushing the boundaries of what can be done with automation.

• Experience in working across development, operations, and product teams to prioritize needs

and to build relationships is a must.

• Experience designing and implementing an effective and efficient CI/CD flow that gets code

from dev to prod with high quality and minimal manual effort is desired.

• Good Handle on Change Management and Release Management aspects of Software is a plus.

What could set you apart

• Operations experience in supporting highly scalable systems.

• Ability to operate in a 24x7 environment encompassing global time zones

• Self-Motivating and creatively solves software problems and effectively keep the lights on for

production systems.