Quality Manager- Humanoid & Robotics Project

Description

POSITION SUMMARY

We are seeking an experienced Quality Manager with a strong background in AI/ML systems to lead quality initiatives across our humanoid and cognitive robotics programs. This role focuses on ensuring end-to-end quality of machine learning data pipelines, model training, and AI system performance within the Physical AI domain. The ideal candidate brings hands-on experience in AI data quality, model validation, and testing of learning-based systems, ensuring high standards of accuracy, reliability, and robustness.

Work style: remote 100% from any place in Latvia

Responsibilities

• Develop and implement comprehensive quality assurance strategies tailored to humanoid and robotics development cycles
• Design and oversee testing protocols for robotic systems, including hardware integration, AI model validation, and real-world performance scenarios
• Build, mentor, and manage a quality assurance team dedicated to robotics and AI projects
• Ensure all products meet industry standards, safety regulations, and TELUS Digital AI quality benchmarks
• Identify bottlenecks and implement continuous improvement initiatives to enhance product quality and reduce defects
• Assess quality risks specific to humanoid and cognitive robotics (safety, reliability, edge cases) and develop mitigation strategies
• Partner with engineering, product, and AI teams to integrate quality considerations throughout the development lifecycle
• Establish KPIs, track quality metrics, and provide regular reports to senior leadership
• Maintain comprehensive quality documentation, test cases, and audit trails
  
  

Minimum Requirements

• Proven experience with AI models for humanoid robotics, autonomous robotic or cognitive robotic systems
• 5+ years of quality assurance or quality management experience in technology/software development
• 3+ years of experience in egocentric data collection, robotics, autonomous systems, or AI/ML projects
• Proven track record of leading quality initiatives in complex, hardware-software integrated environments
• Strong knowledge of testing methodologies (unit testing, integration testing, system testing, UAT)
• Experience with quality management systems and frameworks (ISO 9001, Six Sigma, Agile QA practices)
• Excellent project management and organizational skills
• Strong analytical and problem-solving abilities
• Bachelor's degree in Engineering, Computer Science, Quality Management, or related field
  
  

Leadership & Professional Skills

• Global Team Collaboration: Proven experience in working with global teams, over different time zones
• Leadership: Ability to inspire and guide teams toward quality excellence
• Technical Acumen: Deep understanding of robotics, AI systems, and quality assurance practices
• Communication: Clear articulation of quality requirements and findings to technical and non-technical stakeholders
• Strategic Thinking: Ability to align quality initiatives with business objectives
• Attention to Detail: Meticulous approach to identifying and resolving quality issues
• Adaptability: Comfort working in a fast-paced, innovative environment with emerging technologies
  
  

GOOD TO HAVE

• Knowledge of AI/ML model validation and testing
• Familiarity with safety-critical systems and compliance (ISO 26262, IEC 61508)
• Certification in quality management (ASQ, Six Sigma Black Belt)
• Experience with test automation tools and frameworks
• Background in hardware-in-the-loop (HIL) testing
• Agile/Scrum certification
  
  

WE OFFER

• Multisport card
• Private medical care
• Career development opportunities
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs
• Only shortlisted candidates will be contacted/interviewed.
• Kindly attach an updated Copy of your CV in English.
  
  

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.