IT Support Engineer

Welcome to GoodHabitz

We're one of Europe's fastest-growing EdTech companies, on a mission to make learning as fun and addictive as your favorite series. From bite-sized training to full learning journeys, everything we create is designed to inspire people to grow—both personally and professionally.

Behind the scenes? A team of curious minds, creative thinkers, and tech enthusiasts who love solving real problems and making everyday work smoother for everyone. We move fast, support each other, and keep things human—always.

About The Role

As an IT Support Engineer, you're the go-to person who keeps everything running behind the scenes. From laptops and logins to networks and security—you make sure our people can do their best work without friction.

You'll work closely with the IT Manager and colleagues across the business to create a seamless digital workplace experience. Whether it's solving issues, improving systems, or setting up new joiners for success, your impact will be felt across the entire organization.

What you will do

• Provide Level 1-2 support for hardware, software, and network-related issues
• Manage users and devices across Microsoft 365, Entra ID, and Intune
• Troubleshoot and support both macOS and Windows environments
• Handle onboarding and offboarding processes, ensuring a smooth employee experience
• Maintain IT asset inventory and lifecycle management (e.g. SnipeIT)
• Support security compliance and help enforce IT policies
• Contribute to automation initiatives and keep IT documentation up to date
• Collaborate with teams across the business to continuously improve IT processes
  
  

Requirements

• Experience supporting macOS and Windows systems in a professional environment
• Hands-on experience with Microsoft 365, Entra ID, Intune, and endpoint protection tools
• Familiarity with authentication methods such as passkeys or FIDO2
• Solid understanding of networking fundamentals (VPNs, DNS/DHCP, Wi-Fi troubleshooting)
• Experience with ticketing and asset management tools (e.g. Jira, SnipeIT)
• Basic scripting skills in PowerShell or Bash
  
  

You're also someone who:

• Communicates clearly and enjoys helping others
• Takes initiative and approaches problems in a structured way
• Balances priorities while staying organized and reliable
• Works well across teams and builds strong relationships
• Delivers support with empathy, speed, and attention to detail
  
  

Benefits

• 💰 Competitive salary that reflects your contribution
• 🏖️ 25 days of paid holiday
• 💻 A flexible working setup with the tools you need
• 📈 Unlimited access to GoodHabitz learning resources
• 🌍 An international, diverse team with a collaborative mindset
• 🎉 Fun events, team activities, and a positive work environment
• 🤝 A culture built on trust, ownership, and continuous improvement