Junior Support Engineer

Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

Are you looking forward to being a Junior Support Engineer? You think it could be interesting to learn about the top-notch technologies? Would you like to learn every single bit of the cloud systems and how they work on the top Companies worldwide? In this case, please keep reading as we are looking for a talented person to join our team in Bucharest.

As part of our team, you will be responsible for providing high level technical support to the technologies used by Workspace and proprietary products, such as DNS, firewall rules, routes, VPN’s, system administration and file systems, scripts and the security of domains, among other technologies.

On a day-to-day basis, you will use your critical thinking and troubleshooting skills to investigate and resolve issues that cannot be solved without a deep understanding of the products involved.

Although a wide range of technologies are used by our team, you will specialize in a particular area, such as email protocols, while still having the chance to learn more about the other products and technologies.

This role requires office work 3 days/week.

WHAT ARE WE LOOKING FOR?

• English fluency
• Good understanding of and experience with web protocols (HTTP, DNS, SSL/TLS, etc) along with a good understanding of networking standards
• Critical thinking, focus on problem-solving, Intuition, Troubleshooting Skills.
• Ability to read and understand logs and stack traces
• Ability to research using internal knowledge bases and public facing documentation
• System administration knowledge, including LDAPs and security settings
• Knowledge regarding migration processes and tools
• Email routing and delivery knowledge (S/MIME)
• Managing cooperative systems (ACLs, Calendar integrations)
• Programming knowledge (APIs)
• Availability to work in shifts (Monday to Sunday) from our office in Bucharest (Piata Victoriei)

Desirable skills:

• Background in SQL is a plus
• Ability to read and understand application layer captures
• Knowledge of operating systems (Windows, Linux, Android, iOS).
• Coding abilities in at least one of the following: JavaScript and/or Python or Java
• Familiarity with modern API technologies (OAuth, RESTful APIs, gRPC)
• Teamwork skills and openness for collaboration
• Customer oriented mindset

Cognizant Romania Employee Benefits:

• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program - wellbeing benefits

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice