Project Management Office (PMO) - Regional Operations

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Regional Operations is a team within Shopee that drives key projects and initiatives across markets to improve operational efficiency and productivity, while offering a good user experience to our wide base of buyers and sellers.

The Project Management Office (PMO) team plays a crucial role to support and facilitate cross-functional teams such as Customer Service, Return Refunds, Fraud, etc., within the Regional Operations department, and also owns and drives key items such as costs and user experience. In short, our project managers are known for navigating the ever-changing demands of projects while keeping the end goal in clear view.

Job Description:

• Partake in definition and execution of high-impact strategic projects across various operations-related verticals and workstreams, including Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud
• Define clear project objectives, manage project progress and achieve goals in a timely manner
• Collaborate closely with local and regional stakeholders, conducting quantitative and qualitative analysis to address key issues and develop actionable solutions for current operations
• Design and implement reporting processes based on identified business requirements and collected data
• Manage and track cost drivers across markets, and propose resource allocation initiatives to support the platform's growth strategy
• Utilise strong analytical skills and a hands-on, pragmatic approach to deliver measurable results

Requirements:

• Bachelor's Degree
• Basic application knowledge of SQL
• Ability to apply analytical thinking towards business problems
• Experience in working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
• Excellent stakeholder management skills to manage senior and cross-functional stakeholders
• Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders
• Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner