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ByteCrew

IT Support Engineer | Doha, Qatar (Onsite)

ByteCrew
Qatar · Full-time · Not Applicable
Role Summary

We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large

enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic

infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required.

Key Responsibilities

  • Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.
  • Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.
  • Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks.
  • Manage IMAC (Install/Move/Add/Change) requests for end-user devices.
  • Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.
  • Maintain asset records in CMDB; tag and track all hardware movements.
  • Provide VIP/executive desk-side support with a high-touch service approach.
  • Escalate complex issues to L3 with full context and reproduction steps.


Required Qualifications

  • Diploma or Bachelor's degree in IT, Computer Science, or equivalent.
  • 4+ years in end-user/desktop support in an enterprise (1,000+ users) environment.
  • Solid hands-on with Windows 10/11, Microsoft 365, Active Directory, and Intune basics.
  • Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers.
  • Familiarity with ITSM ticketing (ServiceNow, BMC Helix, Jira SM).
  • Native or fluent Arabic AND professional English — non-negotiable.
  • Currently in Qatar OR willing to relocate within 45 days.


Preferred / Nice To Have

  • Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+.
  • Exposure to MDM tools (Intune, JAMF, Workspace ONE).
  • Basic networking troubleshooting (Wi-Fi, VPN, switch port).
  • Mac OS support experience.

Key Skills

Ranked by relevance

active directory outlook jira zoom vpn
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Posted
May 06, 2026
Type
Full-time
Level
Not Applicable
Location
Doha
Company
ByteCrew

Industries

IT Services IT Consulting

Categories

Information Technology

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