Analyst-Data Analytics

Job Description

Analyst - Data Process Analytics, Global Marketing Execution & Analytics, GMNS

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

The newly created U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network.

The GMNS Analytics team within UMGEA is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

Responsibilities

• Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
• Support the reporting, measurement and analytical foundation for highly evolving acquiring models in payments space
• Support the automation and scaling of analytics using relevant data tools.
• Focus on Data quality by leveraging internal data systems.
• Support the conception and development of data tools / treatments that will drive merchant value and enable greater merchant engagement across channels.
• Understand how GMNS business strategy is enabled through existing analytical solutions and emerging data capabilities that can be built to address key business needs.
• Evaluate current reporting to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps.
  
  

Critical Factors To Success

• Solid ability to get results, self-starter.
• Good interpersonal, written, and verbal communication skills
• Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.
  
  

Business Outcome

• Create solutions focusing on strategic priorities and driving business
• Effective use of personalization capabilities to optimize business objectives
• Evaluate new advanced analytics techniques to build on existing solutions
  
  

Leadership Outcomes

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  
  

Qualifications

• Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.
• A highly motivated individual with excellent project management skills.
• An individual who is passionate, flexible, and has a positive attitude.
• Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.
• Ability to work with unstructured data.
• Clear and concise with written and verbal communication.
• Strong presentation skills.
• An undergraduate degree; MBA or similar advanced degree preferred. Technical Skills: Familiarity with Google Bigquery, SQL, R, Python, Lumi, PySpark and Tableau.
• Experience in the merchant business preferred.
• Experience in Machine Learning/ Cloud / Gen AI is a plus.
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.