Assistant Director (HR Experience)

What The Role Is

You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.

What You Will Be Working On

On this, you manage and report to higher management on the health status (i.e. case resolution rate, Customer Satisfaction Score) of the high transactional volume of service request and engage relevant stakeholders on continuous improvement initiatives such as business process reengineering and digitalisation projects.

What We Are Looking For

You must have a tertiary qualification, with at least 6 years' relevant work experience in HR, customer service or project management, preferably with senior stakeholder management experience in a service-related field. You must be service-oriented and have a keen interest in innovation and digitalisation. Possession of good interpersonal and communication skills is essential.

Only shortlisted candidates will be notified.