Network Operations Center Engineer

Role - NOC Engineer

Location - Remote, Spain

Type - Permanent

Job Description:

NOC technician with knowledge of 2G, 3G, 4G and 5G RAN

• Experience with Nokia and Ericsson radio equipment for the aforementioned technologies

• Experience with Tier 1 operators in Spain

• Extensive experience in N1 Technical Support, with extensive experience in RAN network management.

• Knowledge of RAN protocols, equipment, functionalities, etc.

• Ability to analyse, troubleshoot and propose solutions.

Responsibilities

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.

• Proposing corrective actions for recurring issues.

• Management of the NOC team and ability to analyse quality

Tools

• Systems for receiving activity and tasks, incident management and BTPs: iGRI

• Network Element Management Systems: those specific to the relevant RAN manufacturers.

• Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.

• Case escalation: iGRI, CEX.

• MS Office: Excel, PowerPoint and Word

Language

• Spanish is essential

• Candidates must be resident in Spain

• English would be an advantage.