Data Visualization Analyst

Dla naszego klienta Verita HR poszukujemy osoby na stanowisko Data Visualization Analyst.

• Client: lead international bank
• Location: Cracow, hybrid work - 6 days per month from the office
• Contract: B2B | FTE
  
  

Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.

What's in it for you?

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Hybrid work (6 days per week from the office in Cracow)
• Working with modern IT technologies
• Growth and development opportunities with the possibility to move between projects
• Private healthcare and multisport card
• Referral program, free parking and company events
  
  

What You’ll Do

• Collect, consolidate and analyse data from multiple sources such as IT systems, service management platforms, monitoring tools and user experience channels
• Define, track and maintain performance metrics related to customer IT journeys and service quality
• Analyse user behaviour patterns, service bottlenecks and recurring issues to identify improvement opportunities
• Convert raw and complex datasets into actionable recommendations that support both operational and strategic decisions
• Design, build and maintain dashboards that provide clear visibility into service performance and user satisfaction trends
• Present findings using effective data storytelling, making technical insights understandable for a wide range of stakeholders
• Support service improvement initiatives by providing data-backed input and measurable performance indicators
• Contribute to automation of reporting and analytical processes to improve consistency, reduce manual effort and ensure reliable data outputs
  
  

About You

• Hands-on experience with data visualisation tools and dashboard development
• Automation-oriented approach and Python knowledge
• Practical experience with tools such as ServiceNow, Jira, GCP Looker Studio, SQL and Splunk
• Strong analytical mindset with the ability to interpret data, identify trends, and solve business problems based on evidence
• Good understanding of operational reporting
• Ability to communicate technical findings clearly to both technical and non-technical stakeholders
• Familiarity with Agile ways of working and project delivery frameworks
• Interest in new technologies, digital service improvement and data-driven optimisation