Senior Manager- PMO- Transformation Office- Dubai Holding Group Services

About Dubai Holding Group Services

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance, and human capital across the Group. With a commitment to talent, digital innovation, and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.

Group Services is dedicated to transforming operations, elevating service quality, and cultivating specialized teams focused on excellence and innovation.

Group Services comprises:

• Procurement: Delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.
• Finance: Manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.
• Human Capital: Manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future:

Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity, and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.

As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills, and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate
• Dubai Holding Entertainment
• Dubai Holding Community Management
• Dubai Holding Land Estates
• Dubai Holding Hospitality
• Dubai Holding Investments
• Dubai Holding Asset Management

Job Overview

The Senior Manager- PMO is responsible for establishing and leading the projects supporting the Group Services project portfolio with a strong focus on the Finance area. The role will ensure effective governance, prioritisation, and delivery of programmes and transformation initiatives, providing transparency on benefits realisation, risks, and performance, while enabling alignment with business strategy, sourcing plans, and shared services objectives.

Programme & Portfolio Governance

• Support Director, PMO to establish and operate PMO governance framework, standards, and stage-gate controls.
• Prioritise and manage the assigned initiative portfolio in line with business strategy and capacity.
• Ensure consistent reporting of progress, risks, dependencies, and benefits.

Strategic Initiative & Transformation Delivery

• Lead delivery of major transformation, digital, governance and sustainability initiatives.
• Track milestones, manage interdependencies, and resolve delivery blockers.
• Ensure initiatives deliver agreed ROIs/KPIs, value, and service outcomes.
• Work closely with the Process Excellence teams to support continuous improvement initiatives.

Stakeholder & Business Alignment

• Partner with business stakeholders to shape annual roadmaps ensuring maximum impact for GS and Dubai Holding.
• Translate strategic objectives into executable programmes and project plans.
• Act as a central coordination point across vertical, pillars, categories and functions as per project requirements.
• Key coordination with IT stakeholders for ERP, Ticket Management, BOT Automation and AI implementation (Oracle Fusion, Service Now, Ui Path)

Performance, Benefits & Value Realisation

• Work together with the Value Realization function to define and track benefits realisation, including savings, cost avoidance, and non-financial value (efficiencies in workload, productivity, manpower).
• Maintain KPI dashboards covering delivery performance, outcomes, and value leakage.

PMO Capability, Standards & Continuous Improvement

• Support the Director, PMO to define project management standards, tools, and templates for projects and initiatives.
• Coach and support teams on project discipline and delivery best practice.
• Drive continuous improvement in PMO maturity, data quality, and decision-making.

Qualifications & Experience

• Bachelor’s degree in Business, Procurement, Finance, Engineering, or a related discipline.
• Professional certification in Project Management (e.g. PMP, PRINCE2, MSP) or equivalent.
• A finance certification – preferred.
• 8+ years’ of combined experience in PMO, Programme and portfolio management or transformation roles within a complex or shared services environment.
• Proven track record delivering large-scale transformation programmes such as system implementation and Non-IT procurement projects.
• Data analytics, reporting, and executive dashboards (e.g. Power BI, Excel)