Senior Account Manager and Country Head

Leading international Telecoms software solutions provider requires an experienced Senior Account Manager and Country Head for Oman. This role combines responsibility for managing and growing key customer accounts with overall accountability for commercial presence, partner ecosystem, and strategic positioning within the country.

The successful candidate will act as the primary commercial and executive representative in Oman, owning customer relationships at the highest level, overseeing vendor and partner engagements in complex transformation programmes, and ensuring alignment between customer objectives and long-term business strategy.

The ideal candidate should have a deep understanding of telecom BSS products, a proven track record in sales or account management, and excellent communication and negotiation skills.

The Account Manager duties are to:

• Managing and developing strategic customer accounts within the region, acting as the primary point of contact for senior customer stakeholders.
• Creating, identifying, and responding to opportunities for providing products and services.
• Developing and executing account strategies and account plans to achieve revenue, margin, and growth targets.
• Liaising internally to establish pricing and to recommend appropriate products, enhancements, and services aligned to customer business objectives.
• Monitoring customer satisfaction, responding to queries and issues, and ensuring corrective actions are taken, where appropriate, by the customer organisation.
• Managing the escalation path for support, delivery, and project issues to ensure timely and effective resolution.
• Identifying key decision-makers and influencers within customer organisations and building long-term, trusted relationships with them.
• Providing accurate sales forecasts, pipeline updates, and regular reports to senior management.
• Identify key influencers in the customer organisation and build relationships with them.
• Assist management to plan and resource the business it expects to achieve with the customer organisation. Monitor the level of business actually achieved.
• Advises the management of the customer organisation how to plan and budget for the products and services that are to be supplied in the coming few years.

Experience

• Significant experience in account management, sales, or commercial leadership roles within telecommunications or adjacent industries.
• Demonstrated experience working with BSS and/or OSS solutions in support of telecommunications operators.
• Experience engaging in large-scale transformation programmes, including coordination across vendors, systems integrators, and customer stakeholders.
• Prior exposure to regional or country-level responsibility is highly desirable.

Competencies/capabilities – technical/professional

• Strong familiarity with BSS and/or OSS applications, with the ability to understand customer usage, evolving requirements, and business drivers.
• Experience with CRM and billing solutions gained through vendors or systems integrators such as Amdocs, CSG, Convergys, Oracle, Geneva, Intec, Comverse, Accenture, Capgemini, or similar.
• Competence with standard MS Office applications, Salesforce (or equivalent CRM tools), and an awareness of project and programme management techniques.
• Commercial acumen with the ability to balance short-term opportunities against long-term strategic objectives.

Competencies/capabilities – behavioral

• Ability to adapt rapidly to new information or changing circumstances.
• Maintaining objectivity and sound judgement under pressure.
• Sustained focus on agreed objectives and deliverables.
• Strong commercial awareness embedded in decision-making.
• Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Customer-centric mindset, with a clear understanding of both internal and external stakeholder needs.
• Innovative and pragmatic problem-solving approach.
• Ability to navigate complex customer hierarchies and organisational cultures.
• Strong influencing and negotiation skills without reliance on direct authority.
• Effective management of multiple customers and opportunities simultaneously, including Tier 1 to Tier 3 operators.