Network Operations Center Engineer

Role: NOC Technician

Location: Remote

Type: Permanent

Mode: Remote

Job Description:

Experience and specialisation (7–10 years)

• Experience as a NOC technician with knowledge of 2G, 3G, 4G and 5G RAN

• Experience with Nokia and Ericsson radio equipment for the aforementioned technologies

• Experience with Tier 1 operators in Spain

• Extensive experience in N1 Technical Support, with extensive experience in RAN network management.

• Solid knowledge of Telefónica’s support processes in the field of Mobile RAN Access.

• Knowledge of RAN protocols, equipment, functionalities, etc.

• Ability to analyse, troubleshoot and propose solutions.

Responsibilities

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.

• Proposing corrective actions for recurring issues.

• Management of the NOC team and ability to analyse quality

Tools

• Systems for receiving activity and tasks, incident management and BTPs: iGRI

• Network Element Management Systems: those specific to the relevant RAN manufacturers.

• Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.

• Case escalation: iGRI, CEX.