Customer Experience Specialist

We are currently seeking a Customer Experience Specialist to join our team.

► Who we are?

PersonaClick is a personalization technology provider that helps eCommerce brands deliver optimized, synchronized, and orchestrated digital customer interactions. It has been executing its top-notch technologies for industry leaders like IKEA, PVH, Watsons, Skechers, Danone, Vestel, Decathlon, L'Occitane, Koctas, Penti, LC Waikiki, and Asics with many customers since 2018. The platform specializes in building real-time actionable audience segments and provides boosting revenue through click-stream and AI-based infrastructure. PersonaClick's smart machine-learning engine enables marketers to increase revenue through personalized recommendations, optimization, and behavioral messaging. We offer marketing professionals and online store owners an advanced cutting-edge platform to develop their online business through an all-in-one interface.

► Role Description:

• Managing end-to-end onboarding processes for new clients, ensuring a seamless transition and successful platform implementation.
• Overseeing technical integration processes for existing clients.
• Conducting comprehensive panel training sessions for clients to ensure proficient platform usage.
• Perform quality control and validation for all integration processes on both web and mobile app.
• Managing the delivery and go-live process of new accounts, ensuring alignment with client requirements.
• Creating, maintaining and updating technical integration documentation and product guides.
• Serve as the go-to technical partner for the Account team, delivering clear answers, resolving issues, and developing proactive solutions.
• Identifying system bugs or technical issues, escalating them to the Product team, and coordinating the resolution process across relevant departments.
• Collaborating with the Product team to prioritize feature enhancements and tracking the development lifecycle to ensure timely delivery.

► Experience & Qualifications:

• Bachelor's degree in Engineering, Information Systems, Business Administration, or related fields.
• Proficiency in written and spoken English is a must.
• Minimum 1-2 years of experience in technical support, implementation, or customer success, preferably in a SaaS or e-commerce environment.
• Strong analytical mindset with the ability to perform quality control, identify technical gaps, and provide data-driven solutions.
• Exceptional organizational skills, with the ability to manage multiple integration projects and deadlines simultaneously.
• Strong communication and presentation skills, capable of explaining complex technical concepts to non-technical stakeholders.
• Detail-oriented, with a "get things done" attitude and the ability to work collaboratively across cross-functional teams (Product, Account, Sales).
• Proactive, curious, and eager to master new product features and share knowledge with others.
• Ability to work in a fast-paced environment and adapt quickly to shifting priorities.

► Perks & Benefits:

🚀 Pioneering Start-up Environment: Innovative, dynamic and collaborative work atmosphere. We're stronger together!

🌐 Cutting-Edge Tech: We are offering an AI backed Omnichannel marketing platform which boosts 4X faster time to value than the competition, with enterprise brands seeing ROI in under three months.

🎯 Productivity: Best place to learn digital environment and how to use tech tools properly.

📚 Online Trainings: Continuous learning and development opportunities.

🏡 Hybrid Working: Flexibility to work from home or the office.

💻 Macbook: For the best performance, compact and cool working space.

🥗 Meal Card: Enjoy tasty lunches!

🛡️ Private Health Insurance: Your health and safety are paramount to us.

🎂 Birthday Leave: Because you matter!

🎉 Motivational Events: Stay energetic and motivated all the time.

🍻 Happy Hours: Cheers to our achievements together!